About

Cybersecurity SecOps and GRC operations professional with 2+ years of experience at Securisti Consulting LLP. Hands-on experience managing 10–20 Odoo Helpdesk tickets, tracking SLAs and escalations, coordinating with clients and technical teams, preparing BOD/EOD reports, performing routine Eramba GRC server health checks and organising compliance evidence.

Experience1

1. SC

   Junior Associate – Cybersecurity SecOps

   Jan 2024 — Present

   Securisti Consulting LLP · Mumbai

   Manage approximately 10–20 Odoo Helpdesk tickets, covering creation, categorisation, prioritisation, assignment, status updates, tracking and closure. Monitor open tickets, SLA timelines and pending actions; coordinate follow-ups and escalate unresolved issues to relevant technical teams. Coordinate with frontend consultants, technical teams and client stakeholders to clarify requirements, provide status updates and progress open issues. Participate in daily BOD operational calls and prepare BOD/EOD reports covering ticket priorities, status, SLA performance, pending actions and escalations. Perform routine health checks of client Eramba GRC servers and coordinate escalation of operational issues.

   • Received the “Promising Protégé” award in 2024 for performance and learning agility.
   • Received a Letter of Appreciation for contribution to Eximious Event execution.

Education1

• UO

  B.Sc. (Hospitality Studies)

  2022

  University of Mumbai

Certifications5

• ISO/IEC 27001:2022 Lead Implementer & Lead Auditor

  2026

  Exemplar Global – GCAI

• ISO/IEC 27001:2022 Lead Implementer

  2025

  Udemy

• Eramba GRC Training – Compliance Management & Risk Management

  2025
• Certificate in Enterprise GRC – CESA Module 2

  2023
• Certificate in Fundamentals of Enterprise IT – CESA Module 1

  2022