About Me
Corporate Manager with 15+ years of progressive experience across customer experience, corporate sales, and operations in India. Track record of negotiating high-value B2B contracts, resolving escalated service issues, and leading cross-functional teams to improve CSAT, retention, and revenue outcomes.
Skills & Technologies
Work Experience
Corporate Sales Manager
Negotiate and close high-value corporate contracts, driving new business development through market analysis and networking. Build and maintain relationships with key corporate clients, own sales forecasting and performance reporting, and partner with marketing on promotional campaigns.
Asst. Manager – Customer Experience / Incident Management / Property Auditor
Defined and implemented customer experience standards, led a team of inside sales representatives, and resolved escalated customer issues. Conducted customer surveys and property audits, and collaborated cross-functionally to streamline processes.
Finance Executive
Managed enterprise-service collections for 125 corporate customers, coordinated bank cheque clearances, and resolved billing disputes. Prepared monthly closing reports and performed bank reconciliations across multiple accounts.
Senior Quality Analyst
Partnered with Operations and Training teams to maintain high-quality customer service. Identified gaps in knowledge and processes, monitored reports, and applied data analysis to drive process efficiency.
Education
MBA in Financial Management
Financial Management