About

Corporate Manager with 15+ years of progressive experience across customer experience, corporate sales, and operations in India. Track record of negotiating high-value B2B contracts, resolving escalated service issues, and leading cross-functional teams to improve CSAT, retention, and revenue outcomes.

Experience4

1. TA

   Corporate Sales Manager

   Nov 2025 — Present

   The Altruist

   Negotiate and close high-value corporate contracts, driving new business development through market analysis and networking. Build and maintain relationships with key corporate clients, own sales forecasting and performance reporting, and partner with marketing on promotional campaigns.

2. SL

   Asst. Manager – Customer Experience / Incident Management / Property Auditor

   Sep 2019 — Oct 2025

   Stanza Living

   Defined and implemented customer experience standards, led a team of inside sales representatives, and resolved escalated customer issues. Conducted customer surveys and property audits, and collaborated cross-functionally to streamline processes.

3. BA

   Finance Executive

   Mar 2015 — Sep 2019

   Bharti Airtel Ltd

   Managed enterprise-service collections for 125 corporate customers, coordinated bank cheque clearances, and resolved billing disputes. Prepared monthly closing reports and performed bank reconciliations across multiple accounts.

4. TB

   Senior Quality Analyst

   Aug 2010 — Jan 2015

   Tata Business Services Solutions Pvt. Ltd.

   Partnered with Operations and Training teams to maintain high-quality customer service. Identified gaps in knowledge and processes, monitored reports, and applied data analysis to drive process efficiency.

Education1

• I

  MBA in Financial Management

  2025

  IGNOU