About Me
Results-driven Customer Service and Risk Operations professional with 11+ years of experience in travel & tourism, e-commerce operations, customer support, and fraud & risk analysis. Proven track record in resolving complex customer issues, monitoring transactions for fraud detection, and improving operational efficiency.
Skills & Technologies
Work Experience
Fraud & Risk Analyst
Monitored high-volume financial transactions to identify suspicious patterns and potential fraud risks. Conducted in-depth investigations on flagged accounts using internal dashboards and risk-scoring tools. Analyzed seller behavior, transactional anomalies, and fraud indicators.
VCS Associate – Customer Risk & Support Operations
Provided customer support through the International Voice Process, handling inbound and outbound calls from global customers. Supported customers in resolving payment, account, and transaction-related issues. Identified suspicious account behaviors and escalated high-risk cases to internal fraud teams.
Assistant Manager – Travel Operations
Managed high-value transactions including flights, hotels, and travel insurance. Verified payments, processed refunds, and handled dispute resolution. Ensured compliance with booking and financial processing procedures.
Assistant Manager – Travel Operations
Managed high-value transactions including flights, hotels, and travel insurance. Verified payments, processed refunds, and handled dispute resolution. Ensured compliance with booking and financial processing procedures.
Education
BBA
Higher Secondary
Maths Science
High School
Maths Science