About
Results-driven Customer Service and Risk Operations professional with 11+ years of experience in travel & tourism, e-commerce operations, customer support, and fraud & risk analysis. Proven track record in resolving complex customer issues, monitoring transactions for fraud detection, and improving operational efficiency.
Experience4
Fraud & Risk Analyst
Jun 2025 — Dec 2025Rise OTB
Monitored high-volume financial transactions to identify suspicious patterns and potential fraud risks. Conducted in-depth investigations on flagged accounts using internal dashboards and risk-scoring tools. Analyzed seller behavior, transactional anomalies, and fraud indicators.
VCS Associate – Customer Risk & Support Operations
Nov 2020 — May 2025Amazon Development Centre
Provided customer support through the International Voice Process, handling inbound and outbound calls from global customers. Supported customers in resolving payment, account, and transaction-related issues. Identified suspicious account behaviors and escalated high-risk cases to internal fraud teams.
Assistant Manager – Travel Operations
Jan 2013 — Aug 2018Make My Vacation
Managed high-value transactions including flights, hotels, and travel insurance. Verified payments, processed refunds, and handled dispute resolution. Ensured compliance with booking and financial processing procedures.
Assistant Manager – Travel Operations
Oct 2018 — Mar 2020Buoyant Enterprises
Managed high-value transactions including flights, hotels, and travel insurance. Verified payments, processed refunds, and handled dispute resolution. Ensured compliance with booking and financial processing procedures.
Education4
BBA
2009 — 2012Global Tech Institute of Management
Higher Secondary
2008 — 2009M.P. Board
Maths Science
High School
2003 — 2004M.P. Board
Maths Science
IATA/UFTAA Foundation Diploma in Travel & Tourism
2015 — 2015IATA