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About

Results-driven Logistics Operations and Dispatch professional with 5+ years of experience across last-mile operations, U.S. transportation, fleet coordination, customer service, and SLA/KPI management. Experienced in Amazon Delivery Partner and Amazon Freight Partner environments, with hands-on ownership of dispatch, load planning, driver scheduling, real-time exception resolution, compliance, audits, and team performance.

Experience4

  1. Dispatch Operations Manager

    Aug 2025 — Sept 2026

    New Fleet Solutions

    Manage daily end-to-end dispatch and load planning operations for multiple clients, including the Ultra Care Logistics fleet. Monitor Amazon DSP scorecard metrics and implement operational strategies to sustain Fantastic Plus performance ratings. Lead driver scheduling, roster management, truck maintenance coordination, and real-time resolution of breakdowns and delivery delays.

    • Oversaw daily dispatch of approximately 50 routes and 60 drivers.
    • Led a team of up to 25 dispatch agents across 8 concurrent client campaigns.
    • Authored and rolled out client-approved Standard Operating Procedures (SOPs) to standardize dispatch execution.

  2. Customer Service Representative / Logistics Specialist

    2022 — 2025

    Innover Digital (NLB Services Pvt Ltd)

    Managed U.S. Mode transportation and Watco Logistics operations for Honda, coordinating shipments and supporting timely delivery. Handled customer communications through email, chat, inbound calls, and outbound calls while resolving logistics and service issues.

    • Supported SLA-focused service delivery.
    • Maintained accurate operational information.

  3. Customer Service Representative

    2017 — 2017

    Concentrix Daksh Pvt Ltd

    Handled end-to-end customer service through chat support with dual-concurrency chat management. Resolved customer queries efficiently while maintaining accuracy, professionalism, customer satisfaction, and SLA compliance.

  4. Customer Services Executive

    2016 — 2017

    Fusion BPO Services Pvt Ltd

    Handled outbound U.K. survey calls and lead-generation activities.

Projects4

  • Real-Time Fleet Dashboard

    Developed interactive HTML/CSS dashboards to monitor Amazon DSP fleet metrics, driver pace, and safety compliance in real time.

    • HTML/CSS

  • Amazon DSP Optimization

    Orchestrated daily load planning and dispatch strategies for the Ultra Care Logistics fleet to support strong performance ratings.

  • Freight Logistics Management

    Coordinated U.S. Mode transportation and Watco Logistics for Honda, using CRM tracking to support 100% SLA compliance.

    • CRM

  • Logistics Consulting / Business Intelligence

    Designed single-page websites, brand logos, and promotional video assets for a specialized logistics consulting initiative.

Education4

  • Diploma in Computer Application

    2022

    MD Networks

  • B.A. Part 1

    2009 — 2010

    Calcutta University

  • Higher Secondary (12th)

    2022

    Sarat Chandra Sur Institution

  • Madhyamik (10th)

    2022

    St. Peter's High School