About Me
Regional banking leader with hands-on experience overseeing multi-branch operations at Utkarsh Small Finance Bank, managing 6 branches with a combined portfolio of ₹48 Cr. & ~16,000 customers across Chaibasa, Jharkhand. Managed 44 employees, ensuring alignment with organizational KPIs related to sales, recovery, profitability, and customer service.
Skills & Technologies
Work Experience
Divisional Manager
Led end-to-end operations of 6 bank branches across West Bengal & Jharkhand, managing a ₹48 Crore loan portfolio with 16,000+ customers. Drove business growth and financial inclusion initiatives, monitored branch-level KPIs, and reduced Gross NPA by 7%.
Area Manager
Managed operational, financial, and compliance aspects across 4 microfinance branches, achieving 20% year-on-year growth in loan disbursements. Improved collection efficiency by 15% and reduced Gross NPA by 12%.
Sales Team Leader
Led sales operations across 12 retail outlets, managing a monthly sales turnover of ₹1.5 Cr. Ensured 100% achievement of sales targets and improved footfall through marketing campaigns.
Experience Consultant
Acted as a product expert for Samsung mobile devices, achieving regional sales recognition through effective upselling and customer engagement.
Sales Manager
Managed store operations and improved customer experience through staff coaching and sales reporting.
Loan Manager
Supervised microfinance activities, ensuring timely loan disbursement and supporting financial inclusion initiatives.
Education
MBA
Business Management