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About

Network Support Engineer with 2 years of experience in IT support, network troubleshooting, and enterprise network operations. Proven ability to resolve LAN/WAN connectivity issues, manage incident tickets, and provide technical support in SLA-driven environments. Collaborative team player with a strong focus on delivering reliable network services and ensuring timely issue resolution. Eager to contribute to efficient and customer-focused network operations.

Experience3

  1. Network and Hardware Support Engineer

    Jul 2025 — Present

    Goquest Solution Pvt. Ltd.

    Provided L1 technical support to 100+ users, resolving hardware, software, and Windows issues. Diagnosed and fixed LAN/WAN connectivity and IP configuration problems using CLI tools. Logged and escalated 30+ network incidents weekly while maintaining SLA compliance. Supported switch/router administration including VLAN and port configuration under senior guidance. Managed Active Directory and Outlook setup, improving provisioning time by 25%.

  2. Desktop and Network Support Engineer

    Feb 2025 — Jul 2025

    Mahindra and Mahindra Pvt. Ltd.

    Delivered desktop and network support for 200+ users. Installed and maintained Windows OS, printers, peripherals, and business apps. Diagnosed IP conflicts and Wi-Fi issues, escalating complex cases. Maintained ticket documentation with 95% SLA compliance.

  3. Technical Support Executive

    Jul 2024 — Nov 2024

    StarTek

    Provided remote technical support to enterprise customers via TeamViewer and AnyDesk. Troubleshot software, connectivity, and system issues, achieving 95% first-call resolution and under 8-minute average call times. Maintained accurate CRM ticketing and issue categorization.

Projects3

  • Enterprise Multi-Area OSPF Network Design

    Designed and configured a multi-area OSPF enterprise network using 5+ routers with VLSM across 10 subnets. Implemented route summarization, stub areas, and default route propagation to optimize routing efficiency. Simulated network failures, validated OSPF convergence, and documented network topology and troubleshooting procedures.

    • Cisco Packet Tracer
    • GNS3

  • BGP and MPLS Layer 3 VPN WAN Simulation

    Configured eBGP and iBGP peering across a simulated ISP WAN environment. Implemented MPLS Layer 3 VPNs using VRFs to provide secure multi-site connectivity. Completed hands-on training in integrated IPSec VPN, NAT, PAT, DHCP, and Inter-VLAN Routing into an enterprise routing, switching, IP addressing, WAN topology. Verified end-to-end connectivity and routing through simulated failover and troubleshooting scenarios.

    • Cisco Packet Tracer
    • GNS3

  • NOC Monitoring & Incident Response Lab

    Built a simulated Network Operations Center (NOC) environment using SNMP and Syslog for network monitoring. Generated and analyzed network alerts to practice fault isolation, incident management, and alert triage. Documented incident response procedures and escalation workflows aligned with SLA-driven network support.

    • GNS3
    • SNMP
    • Syslog

Education3

  • Diploma in Electronics and Communication Engineering

    2020 — 2020

    Government Polytechnic Koderma

  • Intermediate in Science

    2017 — 2017

    Pandit Nehru Memorial College

  • Matriculation

    2015 — 2015

    JPBM High School