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About

Dedicated, Organized and Professional Individual Seeking to leverage my expertise in administration, customer service and business relationships, management. I hope to contribute to the growth of a dynamic organization by applying my skills gained across my previous work experiences and delivering impactful results towards the attainment of organizational growth, goals and objectives.

Experience4

  1. Office Assistant

    2024 — Present

    Esoma Pharmaceuticals LTD.

    Ensure conference rooms are clean, tidy, and ready for meetings. Maintain cleanliness and organization in the pantry. Collect and distribute mail and correspondence from the front desk. Serve as a communication link between departments for official information. Purchase administrative supplies and sundries as needed. Assist with other official tasks as assigned by the supervisor or Unit Head. Comply with Quality Management System and Occupational Health & Safety standards.

  2. Guest Service Agent/Receptionist

    2022 — 2024

    Bolton White Hotel and Apartment · FCT-Abuja

    Expertly managed front office operations, welcoming 75+ daily guests while handling 40+ phone inquiries with 98% satisfaction rates. Created and maintained an immaculate front desk environment, elevating the hotel's professional image and contributing to its 4-star reputation. Streamlined reservation management system, reducing booking errors by 30% and optimizing room allocation to maximize occupancy rates. Processed over ₦500,000 in daily transactions with 100% accuracy, implementing reconciliation procedures that reduced accounting discrepancies. Developed a specialized complaint resolution protocol that successfully resolved 92% of guest concerns at first contact, securing 85% return rates.

    • Welcomed 75+ daily guests with 98% satisfaction rates.
    • Reduced booking errors by 30%.
    • Processed over ₦500,000 in daily transactions with 100% accuracy.
    • Resolved 92% of guest concerns at first contact.

  3. Front Desk Officer / Customer Service Agent

    2018 — 2020

    Regus IWG Plc · FCT-Abuja

    Served as primary point of contact for 35+ corporate clients daily, answering product/service inquiries with 97% first-call resolution rates. Enhanced client experience through professional, friendly interactions, resulting in a 40% increase in service upgrades and extensions. Implemented systematic filing and document management system, reducing information retrieval time by 45% and ensuring data security. Resolved customer complaints across multiple channels (phone, email, in-person) with 95% satisfaction rate, turning challenges into opportunities. Modernized client database with enhanced tracking capabilities, allowing 60% faster record updates and enabling targeted follow-up communications.

    • Achieved 97% first-call resolution rates.
    • Increased service upgrades and extensions by 40%.
    • Reduced information retrieval time by 45%.
    • Maintained a 95% satisfaction rate in resolving customer complaints.

  4. Office Assistant

    2015 — 2016

    Du Merci Orphanage Home (NGO) · Maiduguri, Borno State

    Managed front-line communications including welcoming visitors and handling incoming/outgoing correspondence with 100% reliability. Developed and maintained comprehensive filing system for critical organizational records, improving information accessibility by 60%. Edited and refined key organizational documents, ensuring error-free, professional communications with donors and stakeholders. Facilitated effective internal and external communications, reducing miscommunications by 45% and strengthening stakeholder relationships. Expertly prioritized multiple concurrent assignments, increasing departmental productivity by 25% and meeting all critical deadlines.

    • Improved information accessibility by 60%.
    • Reduced miscommunications by 45%.
    • Increased departmental productivity by 25%.

Education1

  • Bachelor of Science (B.Sc.)

    2022 — 2015

    University of Maiduguri

    Library and Information Science

Certifications3

  • Public Health Awareness

    2023

    La Plage Meta Verse

  • Introduction to Monitoring and Evaluation

    2023

    La Plage Meta Verse

  • Customer Service and Relationship Management

    2019

    Ace Coterie Consulting