About
Customer Service & Operations professional with 1.5+ years of experience across backend data management, logistics operations, and premium guest services. Holds an MBA in Tourism and Hospitality Management and a Food & Beverage Service Diploma from IHM PUSA.
Experience1
Customer Service Executive
Oct 2025 — PresentReservation Data Maintenance India Pvt. Ltd.
Maintained accurate shipment records for international cargo by managing high-volume backend data operations. Improved shipment tracking accuracy and client operational reliability by identifying, investigating, and resolving data discrepancies. Reduced processing turnarounds across end-to-end data workflows by collaborating with cross-functional logistics and customer support teams. Maintained compliance with quality assurance protocols and data maintenance standards across global shipping records.
- Improved shipment tracking accuracy and client operational reliability
- Reduced processing turnarounds across end-to-end data workflows
Education3
MBA/PGDM in Tourism & Hospitality
2022 — 2024Chandigarh University
Bachelor's degree
2022 — 2019IEC University
Diploma in F&B Service
2022 — 2015IHM Pusa, Delhi