About Me
Customer-facing professional experienced across voice, chat, and email support, B2B sales, and running an owner-operated business. Skilled at guiding customers through product options, resolving concerns in real time, and closing to a positive outcome, with fluent, friendly communication in English and Hindi.
Skills & Technologies
Work Experience
B2B Sales Executive
Engaged business customers directly, explaining offerings and addressing concerns to close deals. Built and maintained client relationships to support repeat business. Applied a consultative sales approach – understanding customer needs before recommending a solution.
Customer Support Executive
Assisted customers with product/service queries, plan guidance, and issue resolution across chat and voice channels. Communicated clearly in English and Hindi to guide customers to a resolution or next step. Worked rotational shifts while maintaining consistent service quality.
Customer Support Associate
Handled inbound customer queries over voice/chat, resolving issues on first contact wherever possible. Followed structured troubleshooting and escalation processes while maintaining a friendly, patient tone. Consistently met quality and resolution-time targets in a high-volume support environment.
Education
B.Sc.
Information Technology