About

Customer-facing professional experienced across voice, chat, and email support, B2B sales, and running an owner-operated business. Skilled at guiding customers through product options, resolving concerns in real time, and closing to a positive outcome, with fluent, friendly communication in English and Hindi.

Experience3

1. AL

   B2B Sales Executive

   Jan 2022 — Sep 2023

   Ajio Life (Reliance Retail)

   Engaged business customers directly, explaining offerings and addressing concerns to close deals. Built and maintained client relationships to support repeat business. Applied a consultative sales approach – understanding customer needs before recommending a solution.

2. RJ

   Customer Support Executive

   Jun 2019 — Jan 2022

   Reliance Jio

   Assisted customers with product/service queries, plan guidance, and issue resolution across chat and voice channels. Communicated clearly in English and Hindi to guide customers to a resolution or next step. Worked rotational shifts while maintaining consistent service quality.

3. W

   Customer Support Associate

   Jan 2018 — May 2019

   Wipro

   Handled inbound customer queries over voice/chat, resolving issues on first contact wherever possible. Followed structured troubleshooting and escalation processes while maintaining a friendly, patient tone. Consistently met quality and resolution-time targets in a high-volume support environment.

Education1

• UO

  B.Sc.

  2014 — 2017

  University of Mumbai

  Information Technology