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About

I am a dedicated Operations and Business Performance Analyst currently with Leixir Dental Group, where I leverage my analytical skills and technical expertise to enhance operational efficiency and client satisfaction. With a background in eCommerce management and a strong foundation in business analytics, I am committed to driving data-driven decisions and continuous improvement within organizations

Experience3

  1. Analyst - Process And Data

    Apr 2026 — Present

    Satspace Tel Pvt Ltd

    Mapped installation workflows to identify bottlenecks and reduce deployment lead times. Built and maintained Power BI dashboards tracking signal validation, link budgets, and installation KPIs. Performed root cause analysis on commissioning delays with actionable reports. Cleaned and validated site survey data to ensure reporting accuracy.

  2. Operations and Business Performance Analyst

    Mar 2025 — Mar 2026

    Leixir Dental Group

    Designed dashboards and trackers to monitor KPIs and improve processes. Planned long-term initiatives aligning operations with strategic goals and compliance. Enhanced performance via gap identification and solution implementation. Improved client relationships by elevating service delivery and communication. Standardized SOPs for consistency and operational excellence. Introduced efficiency-focused workflows and automation, championing continuous improvement.

  3. Operations Executive

    Jun 2024 — Mar 2025

    Concentrix

    Managed client interactions, resolved queries timely, and maintained records ensuring service excellence. Applied SOPs and compliance standards to uphold quality operations. Leveraged data analytics to monitor KPIs, identify trends, resolve issues, and recommend improvements. Collaborated cross-functionally to escalate cases and enhance workflows.

Projects1

  • Coffee Shop Financials Analysis

    Analyzed Coffee Shop Financials using Excel to present sales performance and trends. Created an interactive Excel dashboard with KPIs and visual insights employing Pivot Tables, Power Query, and charts to highlight trends and top performers. Supported smarter business decisions by showcasing peak hours, product performance, and customer patterns.

    • Excel
    • Pivot Tables
    • Power Query

Education1

  • B.Com

    2021 — 2024

    Delhi University (Shaheed Bhagat Singh College)

    Commerce