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About

Operations and Compliance Manager with 9+ years in banking and financial services, specializing in Video KYC (VKYC) operations, KYC/AML regulatory compliance, and process improvement. Leads a 15-member team handling 250-300 VKYC cases per day at 100% compliance, and reduced turnaround time by 15%. Named Best People's Manager 2025-26 at HDFC Bank for strong team leadership and floor performance.

Experience4

  1. VKYC Supervisor

    Feb 2023 — Present

    HDFC Bank

    Lead a 15-member Video KYC team processing 250-300 cases daily with 100% compliance to KYC/AML standards. Reduced turnaround time by 15% through escalation resolution and workflow streamlining. Conduct 30+ daily quality checks to ensure regulatory adherence and accuracy, while managing shift rosters, performance reporting, and continuous process improvements. Received Best People's Manager award 2025-26.

  2. Officer - Business

    Feb 2021 — Feb 2023

    DBS Bank India Ltd

    Managed end-to-end VKYC processing for DBS Bank savings accounts as a Video KYC officer. Facilitated smooth onboarding of high-value new and existing clients, increasing cross-sales by 5% through customer profiling and targeted pre-sales support.

  3. Sr. Customer Service Representative

    Jan 2019 — Dec 2020

    HCL Technologies Ltd (for DBS Bank)

    Resolved complex banking inquiries including personal loan questions and escalations while maintaining top-tier customer satisfaction. Meticulous documentation in line with internal risk policies. Achieved personal loan sales targets.

  4. Team Leader

    Jan 2018 — Jan 2019

    Dheya Career Mentors (India) Pvt Ltd

    Directed rural development and skills training initiatives leading a 5-member team. Responsible for project planning, logistics, and full execution.

Education2

  • Bachelor of Business Management

    2014 — 2017

    Garware College of Commerce, Pune

  • Higher Secondary Certificate (12th, Commerce)

    2013 — 2014

    P. Jog Junior College, Pune