About
Mechanical engineer (B.Tech, Pondicherry University) with 7+ years in the automotive service and warranty environment, specializing in root-cause diagnosis, quality documentation, and process improvement. Experienced coordinating across service, parts, and technical teams to resolve defects, standardize procedures, and improve retention metrics. Currently pursuing an MBA in HR & Operations.
Experience6
Customer Relationship Manager
2025 — PresentVayalat Automobiles Pvt. Ltd · Ernakulam, India
Provide first-level technical diagnosis and troubleshooting support, analyzing performance issues and coordinating fixes with service and technical teams. Evaluate operational performance data to identify inefficiencies and drive process optimization. Build and maintain relationships with key decision-makers and external vendors/partners. Track industry trends and competitive activity to inform services strategy and process updates.
Warranty Manager
09/2024 — 09/2025Popular Hyundai
Managed warranty operations across 7 workshops, coordinating with service, parts, and technical teams to diagnose and resolve product defects. Built comprehensive product knowledge to accurately assess, diagnose, and document reported issues for appropriate corrective action. Implemented standardized forms and protocols for claim submissions, improving documentation accuracy. Created detailed reports on warranty and defect metrics, feeding into company-wide strategic planning. Improved customer satisfaction by efficiently managing claims and resolving concerns promptly.
Customer Relationship Manager
03/2020 — 09/2024Popular Hyundai
Resolved customer queries, concerns, and complaints in a timely manner to maintain service quality. Managed ongoing customer relations to maximize retention. Led and coached a team of customer service representatives to improve individual and team performance.
Warranty Incharge
03/2019 — 03/2020Popular Hyundai
Supported day-to-day warranty operations and claims documentation, building early technical and process knowledge.
Supervisor
04/2018 — 08/2018Branton Pvt. Ltd
Created work schedules and organized workflows to maintain full shift staffing and meet deadlines.
Trainee
01/2018 — 03/2018Travancore Cochin Chemical Pvt. Ltd · Internship
Shadowed senior plant staff to build foundational manufacturing and process knowledge.
Education1
B.Tech
2013 — 2017Christ Institute of Technology, Pondicherry University
Mechanical Engineering