Yashv

Serve as executive assistant to senior stakeholders managing global Outlook calendars and travel across APAC, EMESA, and US. Improved scheduling efficiency by introducing automated templates and created document templates and dashboards that boosted reporting efficiency by 20%. Collaborated with cross-functional teams to ensure continuous operational alignment and service excellence.

Managed executive correspondence and key account operations via Outlook and Word for enterprise accounts interfacing with director-level leadership. Produced 100% accurate monthly performance and expense reports using advanced Excel. Streamlined travel logistics workflow reducing operational delays by 30%, maintaining strict confidentiality handling sensitive records.

Provided operational support using Zendesk, JIRA, and Salesforce in a fast-paced environment. Maintained administrative documentation and tracked stakeholder requests ensuring SLA adherence and prompt follow-up. Partnered globally to improve communications and operational procedures under pressure with customer-first mindset.

Supported merchant operations and statutory compliance using advanced Excel for data analysis and financial reconciliation. Managed transactional records and coordinated workflows between operations, legal, and partners ensuring timely documentation and approvals.

Delivered customer support across 200+ daily interactions internationally with 98% satisfaction rate. Excelled in empathetic communication, problem solving, and adherence to corporate guidelines. Maintained high standards in record management, task prioritization, and cross-team knowledge sharing.

Led client onboarding, relationship building, and scheduling, exceeding operational targets by 20%. Developed trusted client partnerships through consultative communication and thorough administrative follow-through.