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About

Executive Administrative Support professional with over 6 years of experience in multinational administrative and operational coordination. Managed multi time zone Outlook calendars across APAC, EMESA, and US, arranged global travel itineraries, and prepared executive presentations in PowerPoint. Delivered customer support that earned a 98% satisfaction rating and produced monthly Excel reports with 100% data integrity. Recognized for meticulous confidentiality and rapid resolution of operational bottlenecks.

Experience6

  1. Administrative & Operational Support Lead

    Feb 2026 — Present

    Onextel

    Serve as executive assistant to senior stakeholders managing global Outlook calendars and travel across APAC, EMESA, and US. Improved scheduling efficiency by introducing automated templates and created document templates and dashboards that boosted reporting efficiency by 20%. Collaborated with cross-functional teams to ensure continuous operational alignment and service excellence.

  2. Enterprise Executive Support Specialist

    Aug 2025 — Jan 2026

    Onecom

    Managed executive correspondence and key account operations via Outlook and Word for enterprise accounts interfacing with director-level leadership. Produced 100% accurate monthly performance and expense reports using advanced Excel. Streamlined travel logistics workflow reducing operational delays by 30%, maintaining strict confidentiality handling sensitive records.

  3. Senior Executive Technical Support & Stakeholder Coordinator

    Apr 2024 — Oct 2024

    Sinch

    Provided operational support using Zendesk, JIRA, and Salesforce in a fast-paced environment. Maintained administrative documentation and tracked stakeholder requests ensuring SLA adherence and prompt follow-up. Partnered globally to improve communications and operational procedures under pressure with customer-first mindset.

  4. Merchant Operations & Administrative Associate

    Oct 2023 — Feb 2024

    One97 Communications (Paytm)

    Supported merchant operations and statutory compliance using advanced Excel for data analysis and financial reconciliation. Managed transactional records and coordinated workflows between operations, legal, and partners ensuring timely documentation and approvals.

  5. Senior Executive – Customer Operations & Support

    Aug 2021 — Jun 2023

    Tech Mahindra

    Delivered customer support across 200+ daily interactions internationally with 98% satisfaction rate. Excelled in empathetic communication, problem solving, and adherence to corporate guidelines. Maintained high standards in record management, task prioritization, and cross-team knowledge sharing.

  6. Senior Education Advisor – Client Operations

    Jan 2019 — Jul 2021

    Study IQ

    Led client onboarding, relationship building, and scheduling, exceeding operational targets by 20%. Developed trusted client partnerships through consultative communication and thorough administrative follow-through.

Education1

  • Bachelor of Arts

    2015 — 2018

    Sharda University

    Journalism and Mass Communication