About
I am a dedicated professional with over 7 years of experience in US Mortgage, Order Management, and Operations. My experience at Infosys BPM has honed my skills in problem-solving, handling complex customer inquiries, and ensuring compliance within operational processes.
Experience4
Account Executive
02/2025 — PresentShree Balaji Metals Pvt Ltd · Jaipur, Rajasthan, India
In my current role, I prepare and post journal entries, maintain accurate general ledger records, and analyze financial statements. I ensure compliance with accounting standards and assist with month-end and year-end close processes. Additionally, I supervise daily operations to meet production targets and quality standards.
- Prepared and posted journal entries and maintained accurate general ledger records.
- Assisted with month-end and year-end close processes, ensuring timely and accurate reporting.
Senior Process Executive
06/2022 — 02/2025Infosys BPM Ltd · Pune, Maharashtra, India
Managed order and invoice processing for Staples and its subsidiary Quill. Led a team of 5 accounts payable clerks, ensuring timely processing of invoices and effective customer service. Investigated order and payment issues, implementing corrective actions to enhance customer satisfaction.
- Managed a team of 5 accounts payable clerks, ensuring timely and accurate processing of invoices.
- Handled customer service via email and live chat, ensuring timely and effective issue resolution.
US Mortgage Associate
03/2020 — 06/2022Penny Mac Investment Bank · Jaipur, Rajasthan, India
Reviewed and processed mortgage loan applications, ensuring compliance with U.S. Mortgage guidelines. Maintained communication with loan officers and customers to resolve documentation issues and performed quality checks on loan packages.
- Reviewed and processed mortgage loan applications including purchase, refinance, and home equity loans.
- Maintained communication with loan officers, underwriters, and customers to resolve documentation issues.
Account Executive
10/2018 — 02/2020Patanjali Store · Jaipur, Rajasthan, India
Opened new deposit accounts for customers and provided tailored solutions. Delivered high-quality customer service and prepared monthly financial reports for internal review.
- Opened new deposit accounts for customers and provided tailored solutions.
- Prepared and analyzed monthly financial reports for internal review.
Education3
B.Com
2011 — 2014University of Rajasthan
12th commerce
2010 — 2011N.K. Public School Jaipur
10th
2008 — 2009Ravi Bal Niketan School