About
Results-driven Operations Manager with 15+ years of experience. Expertise in process optimization, stakeholder management, Process Excellence, Agile delivery and cross-functional team leadership.
Experience3
Operations Manager
2022 — 2025Tata Consultancy Services (TCS) · Bangalore, India
Led end-to-end operational activities for Finance and banking projects. Managed cross-functional teams of 10-15 members ensuring SLA compliance of 98%+. Streamlined workflows using Lean methodologies, reducing processing time by 25%. Monitored KPIs, productivity metrics, and risk controls through dashboards.
- Ensured SLA compliance of 98%+
- Reduced processing time by 25%
Operations Analyst
2012 — 2020Ernst & Young (EY) · Bangalore, India
Managed a portfolio of 140+ clients, ensuring SLA and KPI compliance. Served as primary escalation point to resolve client issues and maintain strong relationships. Developed reporting templates that reduced meeting time by 30% and improved client experience.
- Managed a portfolio of 140+ clients
- Reduced meeting time by 30%
Communication Coach
2009 — 2012Target Corporation · Bangalore, India
Conducted quality audits on customer interactions to ensure compliance with service standards. Designed and delivered training programs to improve client communication and issue resolution.
Education1
Bachelor of Science (B.Sc.)
2022Jyothi Nivas College, Bangalore University
Electronics
Certifications2
Certified Scrum Master (CSM)
Agile Project Management Fundamentals