About Me
Customer-focused professional with hands-on experience as a Customer Support Agent, handling customer inquiries, resolving concerns, and maintaining high service standards. BCA graduate with complementary skills in data analysis (Python, SQL, Excel, Power BI), able to combine strong communication with analytical problem-solving. Seeking an entry-level Customer Support, Customer Success, or Client Service role.
Skills & Technologies
Work Experience
Customer Support Agent
Handled customer inquiries via calls, emails, and messages for B2B and B2C clients including luxury hotels and distributors. Resolved support tickets collaborating with internal teams and performed outbound calls for follow-ups. Maintained accurate customer records in Bitrix CRM, shared product and order information, and upheld ALMA1938's luxury brand standards, earning recognition for dedication and strong work ethic.
Projects
Retail Transactions EDA
Analyzed retail transaction data to uncover customer behavior and sales trends, deriving insights on high-value customer segments—skills directly applicable to understanding customer needs.
ETL + Power BI Data Warehouse
Built an end-to-end ETL pipeline and interactive Power BI dashboard to visualize KPIs and sales trends.
Education
Bachelor of Computer Applications (BCA)
Computer Applications