About

Customer-focused professional with hands-on experience as a Customer Support Agent, handling customer inquiries, resolving concerns, and maintaining high service standards. BCA graduate with complementary skills in data analysis (Python, SQL, Excel, Power BI), able to combine strong communication with analytical problem-solving. Seeking an entry-level Customer Support, Customer Success, or Client Service role.

Experience1

1. AL

   Customer Support Agent

   Nov 2025 — May 2026

   ALMA Leather Limited

   Handled customer inquiries via calls, emails, and messages for B2B and B2C clients including luxury hotels and distributors. Resolved support tickets collaborating with internal teams and performed outbound calls for follow-ups. Maintained accurate customer records in Bitrix CRM, shared product and order information, and upheld ALMA1938's luxury brand standards, earning recognition for dedication and strong work ethic.

Projects2

• Retail Transactions EDA

  Analyzed retail transaction data to uncover customer behavior and sales trends, deriving insights on high-value customer segments—skills directly applicable to understanding customer needs.

  • Python
  • Pandas
  • Matplotlib
  • Seaborn

• ETL + Power BI Data Warehouse

  Built an end-to-end ETL pipeline and interactive Power BI dashboard to visualize KPIs and sales trends.

  • Python
  • Pandas
  • SQL
  • SQLite
  • Power BI

Education1

• SO

  Bachelor of Computer Applications (BCA)

  2023 — 2026

  School of Management Sciences, Lucknow, Uttar Pradesh