About
Detail-oriented B.Com graduate with practical experience across customer service, email communications, and daily operational support in leading travel and healthcare organizations. Possesses a strong aptitude for backend processes, written communication, workflow coordination, and issue resolution. A quick learner and highly adaptive professional dedicated to maintaining high operational standards, accuracy in task execution, and seamless multi-department coordination in non-voice and executive operations roles.
Experience3
Travel Consultant – Customer Service & Email / Operations
May 2026 — October 2026Tripjack
Handled non-voice operations managing customer service inquiries and travel requests via email. Processed backend travel updates, maintained accurate logs of customer requests, and coordinated with internal teams and external vendors to resolve booking discrepancies. Learned proprietary software tools quickly to manage daily operations efficiently.
Sales Executive & Operations
October 2025 — May 2026Thomas Cook
Managed client communication, sales assistance, and backend operational tasks in the travel sector. Assisted in itinerary preparation, verified documents, maintained customer records, and coordinated post-sales operations. Ensured clear and courteous communication with clients and collaborated with teams to streamline administrative procedures.
Customer Care & Sales Executive
October 2024 — March 2025Saifee Hospital
Served as key contact for customer care and operational tasks in a healthcare environment. Managed front-desk support, patient inquiries, operational documentation, and internal coordination to ensure efficient daily service. Accurately communicated critical information among patients, staff, and administration.
Education3
Bachelor of Commerce
2025Guru Nanak Khalsa College of Arts, Science and Commerce
Higher Secondary Certificate
2021Banshidhar Aggarwal College of Arts and Commerce
Secondary School Certificate
2019Municipal English School