About

Business development and account management professional with 3+ years of experience growing revenue across retail, hospitality, and B2B accounts. Currently managing key client accounts in the GCC market, identifying cross-sell and upsell opportunities to grow wallet share and lifetime value while coordinating operations and logistics to keep delivery seamless. Previously led a team of 10 and scaled a ₹3 crore/year Nykaa store, building 8+ influencer and local partnerships and running 15+ hyper-local campaigns that grew footfall 25% and customer engagement 40%. Strengths: client relationship building, partnership development, revenue growth, P&L ownership, and team leadership. Seeking a Business Development role at a stable, non-technical product or retail company.

Experience5

1. SS

   Assistant Manager – Account Management

   01/2026 — Present

   S S Exim

   Managing key client accounts in the GCC market by building long-term strategic relationships to drive retention and repeat business. Identifying cross-selling and upselling opportunities to maximize wallet share and profitability. Acting as the primary interface between operations, logistics, and clients to streamline order fulfillment and promptly resolve escalations. Implementing account management frameworks and tracking metrics to enhance client satisfaction and growth.

2. N

   Assistant Retail Operations Manager

   05/2024 — 12/2025

   Nykaa

   Led a team of 10 managing a store with approximately ₹3 crore annual revenue. Built 8+ local influencer partnerships that increased customer engagement by 40%. Executed over 15 hyper-local marketing campaigns that boosted foot traffic by 25%. Drove festival campaigns which elevated category sales, managed visual merchandising, and optimized staffing through effective scheduling.

3. N

   Management Trainee

   02/2024 — 05/2024

   Nykaa

   Coordinated promotional campaigns across multiple categories at the cluster level. Supported the launch of 2 new store openings through pre-opening initiatives. Contributed to category-level sales analysis and promotional strategy planning.

4. HG

   Front Office Associate

   03/2022 — 07/2022

   Hilton Garden Inn

   Enhanced guest experience through upselling services and promotions. Supported loyalty program engagement and marketing strategies. Collaborated across departments to align promotional offers.

5. TM

   Front Office Apprentice

   10/2021 — 03/2022

   Taj Mahal Palace (IHCL)

   Managed customer relations and vendor coordination at the front desk of a luxury property. Improved guest experience through effective upselling of services and promotions.

Education2

• JI

  PG Diploma

  2022 — 2024

  Jaipuria Institute of Management, Lucknow, India

  Retail Management

• DY

  B.Sc.

  2018 — 2021

  Dr. Y.S.R. NITHM College, Hyderabad, India

  Hospitality & Hotel Management