About
Customer Support Associate with 3 months of experience and 1.5 years of experience in Digital Marketing. Skilled in customer service, issue resolution, SEO, SEM, SMM, Google Ads, keyword research, and website optimization, with strong communication and problem-solving abilities focused on enhancing customer satisfaction and driving business growth.
Experience3
Customer Support Associate II
07/2026 — PresentConduent
Resolved customer queries and escalations efficiently by providing accurate solutions, maintaining high customer satisfaction. Managed call handling metrics including AHT and hold time while meeting audit quality standards. Maintained good CSAT levels by delivering effective solutions and ensuring customer satisfaction. Improved communication, active listening, and problem-solving skills through customer interactions.
Internship Assistant Team Leader
08/2023 — 11/2023GAOTek Inc
Served as Assistant Team Leader driving lead generation via email marketing and monitoring team performance. Certified in business development training. Automated lead sourcing using specialized extensions and managed personalized email and LinkedIn outreach at scale.
Digital Marketing Executive
07/2022 — 08/2023Masira Digital Marketing Pvt Ltd
Executed core digital marketing strategies including SEO, SEM, and SMM. Optimized on-page elements via keyword research, improving site architecture, internal linking, and image alt tags. Achieved off-page SEO results through link building, blog creation, visual content submissions, and cross-channel promotions. Managed social media accounts and competitive research for impactful strategies. Oversaw paid media campaigns with Google Ads operations and Facebook ad monitoring. Collaborated with SEO teams to align campaigns with client objectives.
Education2
Bachelor's Degree
2023 — 2026Guntakal SKP Government Degree College
Higher Secondary Education
2020 — 2022Guntakal Sastra Jr. College