About

Customer Support Specialist with 3+ years of experience handling 200+ daily customer inquiries in a high-volume environment. Specializes in real-time problem solving, issue resolution, multitasking, and exceptional customer experiences while maintaining 100% CSAT and a 90% resolution rate.

Experience1

1. JN

   Customer Service Representative

   May 2023 — Present

   Jumia Nigeria · Remote

   Handle 200+ customer inquiries daily, providing clear, confident, empathetic, and solution-focused support in a high-volume customer service environment. Resolve customer issues efficiently while maintaining a 90% resolution rate within a 3-minute Average Handling Time (AHT). Maintain 100% Customer Satisfaction (CSAT) by understanding customer needs, identifying appropriate solutions, and delivering thoughtful customer experiences.

   • Handled 200+ customer inquiries daily
   • Maintained 90% resolution rate within a 3-minute AHT
   • Achieved 100% Customer Satisfaction (CSAT)
   • Processed and managed 1,000+ customer orders through an OMS
   • Contributed to a 20% improvement in team efficiency using Sprinklr

Education1

• UO

  Business Administration

  2021 — 2025

  University of The People