About
Customer service professional with hands-on experience supporting customers, processing orders, following up on deliveries, and resolving complaints across phone, WhatsApp Business, Instagram, and in-person channels. Experienced in handling 50+ customer interactions daily and supporting 100–150 sales orders weekly.
Experience1
Customer Service Representative
2023 — 2025UNDERSCORE STITCHES · Lagos, Nigeria
Handled 50+ customer interactions daily across WhatsApp Business, Instagram, telephone, and in-person channels. Processed and tracked customer orders, payments, and delivery follow-ups while keeping customers informed. Resolved customer complaints, including incorrect orders, by coordinating corrections and communicating next steps. Supported approximately 100–150 sales orders weekly and maintained customer/order records using Excel, Google Docs, and Google Sheets.
- Handled 50+ customer interactions daily
- Supported approximately 100–150 sales orders weekly
Education2
B.A.
2025 — 2029Lagos State University (LASU)
Peace Studies
OND
2022 — 2024Lagos State Polytechnic
Mass Communication
Certifications1
Customer Service Certification
2026HubSpot Academy