About

Risk & Compliance professional with 18+ years of experience in Banking, Healthcare, IT Services, and BPO operations. Expertise in Operational Risk, Compliance Monitoring, Internal Audits, Process Governance, Quality Assurance, and Continuous Improvement.

Experience6

1. 2

   Associate Quality Lead

   Jul 2020 — Present

   247.ai

   Lead quality and compliance audits, conduct operational risk assessments, perform RCA and implement CAPA, monitor SOP and policy compliance, prepare governance dashboards and audit reports, and support internal/external audits and information security compliance.

2. WT

   System Administrator

   2016 — 2020

   Wipro Technologies

   Managed IT infrastructure and administration, ensured compliance with information security procedures, maintained audit documentation, and supported operational governance and incident resolution.

3. UG

   Quality Analyst

   2012 — 2016

   UnitedHealth Group (UHG)

   Conducted quality audits and compliance reviews, monitored adherence to SOPs, performed RCA and CAPA, and prepared quality reports while coaching teams.

4. IB

   Customer Service Associate

   2011 — 2012

   ICICI Bank

   Handled banking customer interactions and ensured compliance with banking policies and documentation standards.

5. CT

   System Administrator

   2008 — 2010

   Cambridge Technologies

   Managed IT systems and infrastructure support, maintained documentation, and ensured IT security compliance.

6. IB

   Customer Service Executive

   2005 — 2008

   ICICI Bank

   Delivered customer support and processed requests while adhering to banking procedures and compliance standards.

Education1

• MG

  Bachelor of Commerce

  1999 — 2002

  Mahatma Gandhi Kaashi Vidyapeeth

  Computers

Certifications1

• Lean Six Sigma Green Belt – Certified

  2018

  Benchmark Sixsigma