About

Certified Infrastructure & Technical Support Engineer with 3+ years of experience delivering enterprise IT infrastructure support, server administration, virtualization, incident management, and technical troubleshooting. Experienced in Windows Server, VMware vSphere, Active Directory, ServiceNow, SolarWinds, Azure Fundamentals (AZ-900), and ITIL® v4 best practices. Currently working as a Senior Technical Support Executive supporting Samsung customers by diagnosing technical issues, performing remote troubleshooting, managing service tickets, and coordinating field service engineers. Skilled at resolving technical incidents while maintaining excellent customer satisfaction and SLA compliance. Seeking opportunities as Infrastructure Support Engineer, Technical Support Engineer, Service Desk Analyst, IT Operations Engineer, Cloud Support Engineer, Azure Administrator, Systems Administrator, Product Support Engineer, or Technical Operations Specialist.

Experience2

1. IP

   Senior Technical Support Executive

   May 2026 — Present

   iEnergizer Pvt. Ltd.

   Provides voice-based technical troubleshooting support for Samsung Home Appliances, diagnosing hardware and software issues, performing remote troubleshooting, creating and managing incident tickets using Sprinklr CRM, and coordinating with field engineers. Manages warranty verification, escalates complex cases, ensures high First Call Resolution, and maintains incident documentation while meeting quality and productivity targets.

2. HT

   Systems Engineer

   Nov 2022 — Dec 2025

   HCL Technologies

   Provisioned and deployed over 100 enterprise virtual servers using VMware templates and managed Windows Server administration including server maintenance and performance optimization. Conducted Active Directory integration and server configuration. Monitored infrastructure with SolarWinds and resolved 150+ incidents within SLA using remote recovery tools (iDRAC, DRAC). Managed storage optimization, server decommissioning, and maintained accurate CMDB records using ServiceNow.

Education1

• KU

  Bachelor of Technology

  2022

  KL University

  Computer Science Engineering