About

Dynamic professional with nearly 20 years of experience in Sales Operations, Licensing Advisory, and Business Process Optimization. Proven track record in managing the full lifecycle of software licensing, ensuring contractual compliance, and protecting recurring revenue through meticulous data analysis.

Experience4

1. VT

   Senior Sales Operations Analyst – Licensing Advisor

   Jul 2014 — Mar 2024

   Veritas Technologies LLC

   Managed proactive engagement for partner and customer accounts to ensure software license compliance and timely renewals. Conducted comprehensive audit processes to safeguard corporate intellectual property and provided high-accuracy quote creation and validation within Salesforce CPQ. Identified compliance gaps and guided customers through the acquisition of additional licenses to minimize revenue leakage.

   • Safeguarded corporate intellectual property through comprehensive audit processes.
   • Provided high-accuracy quote creation and validation within Salesforce CPQ.
2. EI

   LMS Administrator / Consultant

   Dec 2012 — Jul 2014

   Edutech India Pvt. Ltd.

   Automated business reporting and functionality to improve customer experience and system efficiency. Managed monthly logs for all support activities and maintained backup/recovery plans to ensure system viability.

   • Improved customer experience and system efficiency through automation.
3. A

   Senior LMS/LAS Administrator

   Apr 2006 — Dec 2012

   Aptara

   Managed major requests for high-profile clients including Deloitte, E&Y, and Xerox, ensuring service delivery met strict quality standards. Led teams in Pune and Kerala, performing quality checks and streamlining naming conventions for global records management.

   • Ensured service delivery met strict quality standards for high-profile clients.
4. A

   Project coordinator

   April 26 — Present

   Aptara · Contract · Pune

Education1

• PC

  Science

  1999 — 1999

  Poona College