About
Result-oriented PMO Lead and Project Operations Professional with over 9+ years of experience driving strategic portfolio governance, vendor management frameworks, and cross-functional stakeholder matrix mapping across major banking, telecom, and government client ecosystems. Expert in building scalable, automated MIS reporting infrastructures and interactive Power BI architectures to mitigate delivery risks, monitor strict SLAs, and optimize cross-functional team workflows.
Experience5
Project Operations Lead / PMO Consultant
Nov 2024 — PresentCMS Computers
Spearhead day-to-day project governance, establishing robust framework controls to ensure alignment with high-security federal client specifications and SLA adherence metrics. Manage complex communication channels as the strategic primary operational liaison for senior administrative client leaders and internal cross-functional engineering heads. Architect interactive enterprise Power BI dashboards and end-to-end automated MIS pipelines, scaling down manual administrative tracking efforts.
Project Operations & Data Lead
Feb 2023 — Nov 2024Nelco Ltd (Tata Group)
Orchestrated tracking governance frameworks for high-profile telecom and multi-bank corporate infrastructures, defining baseline execution targets. Engineered automated enterprise KPI scorecards and analytical business views utilizing Power BI, centralizing disjointed system streams into single-source truth environments. Facilitated tactical reporting checkpoints between core infrastructure teams and executive-level management.
Financial Governance & Reconciliation Lead
Oct 2020 — Feb 2023Mindgate Solutions Pvt Ltd
Conducted structured execution of complex transactional reconciliation ecosystems, directing variance analyses and defining strict operational tracking measures. Governed cross-organizational communications with key external infrastructure networks to resolve systematic process bottlenecks. Constructed high-impact Power BI models using advanced Power Query pipelines.
MIS Assistant Manager (Operations Control)
Dec 2019 — Oct 2020Yes Bank
Drafted high-level operational execution blueprints, along with monthly and quarterly enterprise dashboard structures presented to management for strategic decision-making. Controlled operational risk vectors and high-volume billing audit structures, maintaining collaborative performance channels with high-value enterprise accounts.
Senior Officer – Operations & Process Optimization
Jul 2017 — Nov 2019ICICI Bank
Structured unified organizational monitoring frameworks and quantitative business indicator criteria to enable continuous evaluation of institutional delivery metrics. Spearheaded pipeline restructuring efforts, targeting operational bottlenecks and translating financial performance metrics into executable management strategies.
Education1
Master of Computer Applications
2013 — 2016RGPV University, Indore
Information Systems Management