About

Operations & Business Leader with 12+ years of experience in multi-site operations, sales, revenue growth, team leadership, and Learning & Development. Proven expertise in P&L support, KPI management, business growth, sales strategy, cost optimization, process improvement, and team performance. Experienced in leading cross-functional teams, achieving business targets, driving operational excellence, and presenting performance insights to senior management. MBA in HR with experience across Cult.fit, Domino’s India, Chaayos, and BCF Pizza.

Experience4

1. C

   Senior Facility & Operations Manager

   Apr 2021 — Present

   Cult.fit

   Led day-to-day facility and business operations across 4 centers, managing ₹1 Cr+ revenue and driving service quality and operational efficiency. Utilized business reports and CRM data to identify performance gaps and improve sales opportunities, resulting in revenue growth.

2. BP

   Learning & Development Manager

   Jul 2018 — Dec 2020

   BCF Pizza

   Managed L&D operations regionally, developing training strategies, onboarding processes, SOP compliance, and improving employee performance.

3. C

   Training Executive

   Sep 2015 — May 2018

   Chaayos

   Managed training operations across all cafés, improving employee capabilities, ensuring SOP compliance, service standards, and operational readiness.

4. DI

   Training Coordinator

   Apr 2012 — Aug 2015

   Domino's India Pvt. Ltd.

   Designed and delivered training programs and workshops using diverse learning methods.

Education2

• JR

  Master of Business Administration

  2016 — 2018

  Janardan Rai Nagar Rajasthan Vidyapeeth

  Human Resources

• I

  Bachelor of Commerce (B.Com.)

  2013 — 2016

  IGNOU

  Accounting