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About

Dedicated and detail-oriented customer operations and scheduling specialist with 4 years of experience delivering exceptional client support in clinical and financial setting. Proven track record in managing high-volume inbound/outbound calls, optimizing team schedules, navigating EHR systems, and maintaining 100% data accuracy.

Experience4

  1. Clinical Psychology Scheduling Coordinator

    Feb 2026 — Jul 2026

    Kinghaven Counseling Group

    Managed and coordinated appointments for a team of four psychologists, ensuring optimal schedule efficiency through proactive confirmation and patient communication. Collaborated with the financial department to verify insurance eligibility and maintain accurate patient records in the EHR system.

  2. Switchboard Operator

    Feb 2022 — Feb 2026

    Kinghaven Counseling Group

    Provided the highest level of customer service to patients and other callers, ensuring prompt responses to appointment inquiries and rerouting calls to appropriate departments.

  3. Retail Marketer

    Jan 2022 — Feb 2022

    Peopleplus Management Services Ltd (Zenith Bank)

    Built relationships with customers to identify business opportunities and managed account openings and existing customer relationships while marketing bank products.

  4. Cash & Teller

    Sep 2020 — Jan 2022

    Peopleplus Management Services Ltd (Zenith Bank)

    Conducted financial transactions for customers, provided account information, and ensured the security of all transactions.

Education2

  • Bachelor of Arts in English

    2016 — 2016

    Redeemer’s University

  • Senior School Certificate (SSCE)

    2011 — 2011

    C.M.S. Grammar School