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About

Execution-focused customer and business support professional bringing 6+ years across technology support and construction project coordination, with current experience in business development for a premium consumer-experience business. Skilled at coordinating stakeholders, keeping records accurate, managing follow-ups, resolving operational blockers, and communicating clearly across customer-facing and internal teams. Combines technical troubleshooting and service-desk documentation with practical project coordination, client engagement, and commercial follow-through. Ready to apply these transferable strengths to sales-team operations, pipeline hygiene, deal coordination, and smooth customer handoffs.

Experience6

  1. Business Development Analyst

    2026 — Present

    Sleep Storiies

    Engages prospective customers and supports the sales journey by understanding requirements and coordinating experience centre visits. Builds relationships with architects, interior designers, and engineers to develop referral opportunities and client engagement. Manages day-to-day store operations and team activities while supporting a high-touch customer experience to ensure deal progression and clear communication.

  2. Analyst

    Jul 2022 — 14 Mar 2026

    GlowTouch Technologies

    Managed customer inquiries and technical issues via phone, email, and live chat, simplifying complex topics around website, hosting, and service. Maintained detailed CRM records of interactions and troubleshooting, prioritized requests, escalated complex issues, and coordinated follow-ups to ensure timely resolution while handling multiple active cases professionally.

  3. Junior Analyst

    Dec 2019 — May 2022

    Diya Systems

    Supported customers with web-hosting and website services via email and chat by identifying needs and guiding resolutions. Documented issue details and resolutions in internal systems, followed workflows and escalations, monitored issue status, and communicated updates aligning with service expectations. Developed skills in technical investigation and multi-request management.

  4. Senior Engineer

    May 2018 — Dec 2019

    T & Associates

    Coordinated engineering project activities with contractors and suppliers to maintain alignment with requirements, timelines, and quality standards. Tracked project progress and supported practical resolution of execution issues to keep projects on schedule within defined constraints.

  5. Senior Engineer

    Feb 2017 — Apr 2018

    JMD Constructions

    Supported construction delivery for a wastewater treatment plant and fish-meal factory by coordinating with stakeholders on site requirements and progress. Ensured day-to-day execution adhered to timelines, quality standards, and budget constraints.

  6. Junior Engineer

    Aug 2016 — Feb 2017

    Manipal Constructions

    Supervised construction activities for a lift structure, coordinating site work and supporting progress against the project schedule to ensure timely completion.

Education1

  • B.E.

    2011 — 2016

    Srinivas School of Engineering

    Civil Engineering