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About

Detail-oriented BBA Finance graduate with 1.5+ years of experience in International Process Management and Customer Compliance for the North American market. Proven expertise in resolving high-stakes financial queries, data integrity, and regulatory frameworks. NISM-VIII certified with a focus on risk mitigation.

Experience3

  1. Associate - Compliance & Operations

    Oct 2024 — Mar 2026

    TaskUs (Amazon US Process)

    Managed high-volume inbound query resolution for the North American market achieving top-tier CSAT scores. Analyzed unauthorized transactions and fraud patterns to reduce institutional risk for a Fortune 500 client. Streamlined process workflows and collaborated with global stakeholders to decrease Average Handle Time (AHT).

  2. Customer Service Associate

    Aug 2021 — Dec 2021

    Teleperformance

    Handled Apple North American customer chat support with a focus on maintaining high positive response rates.

  3. Financial Advisor

    Dec 2018 — Jul 2019

    Karvy Stock Broking Ltd

    Maintained client relationships for SIPs, equity, and derivative investments.

Education2

  • BBA

    2014

    Amity University

    Finance

  • HSC

    2011

    New Public School

    Commerce