About Me
Detail-oriented BBA Finance graduate with 1.5+ years of experience in International Process Management and Customer Compliance for the North American market. Proven expertise in resolving high-stakes financial queries, data integrity, and regulatory frameworks. NISM-VIII certified with a focus on risk mitigation.
Skills & Technologies
Work Experience
Associate - Compliance & Operations
Managed high-volume inbound query resolution for the North American market achieving top-tier CSAT scores. Analyzed unauthorized transactions and fraud patterns to reduce institutional risk for a Fortune 500 client. Streamlined process workflows and collaborated with global stakeholders to decrease Average Handle Time (AHT).
Customer Service Associate
Handled Apple North American customer chat support with a focus on maintaining high positive response rates.
Financial Advisor
Maintained client relationships for SIPs, equity, and derivative investments.
Education
BBA
Finance
HSC
Commerce