About
Hardworking sales and customer support professional with experience in the finance and service industries. Skilled in customer interaction, lead generation, explaining financial products, resolving queries, and maintaining customer records.
Experience2
Sales Officer
2024 — 2025Annapurna Finance Pvt. Ltd.
Generated and converted leads for loans and financial products. Explained product features, eligibility criteria, and documentation requirements to customers. Worked toward monthly sales targets through field and tele-sales activities. Built and maintained relationships with new and existing clients. Maintained sales reports and customer records accurately.
- Generated and converted leads for loans and financial products.
- Worked toward monthly sales targets through field and tele-sales activities.
Customer Support Associate
2023 — 2024Magnum Environment Management
Handled inbound and outbound customer calls. Resolved customer queries and complaints efficiently. Maintained high customer satisfaction levels through responsive support. Updated CRM information and maintained call records.
- Maintained high customer satisfaction levels through responsive support.
Education2
MBA
2022 — 2026Oriental Group of Management
Marketing & Finance
B.Com
2022 — 2024Barkatullah University, Bhopal
Bachelor of Commerce
Certifications2
Customer Relationship Management (CRM)
National Skills India Development
Computer Operator & Programming Assistant
NCVT (ITI)