About Me
Experienced Business and Customer Experience Professional skilled in merchant acquisition, relationship management, operations, and customer service. Demonstrated ability to onboard and retain clients, resolve service issues, and maintain accurate records while supporting operational efficiency.
Skills & Technologies
Work Experience
Reservations Supervisor
Supervised reservations team and coordinated daily activities, shift schedules, and staff support during peak inquiries. Coached staff to enhance performance, oversaw reservation inquiries across channels, and resolved escalated booking issues.
Relationship / Merchant Acquisition Executive
Secured and onboarded high-value merchants, cultivated relationships to increase transaction volume and retention. Acted as main merchant contact, addressing concerns and facilitating smooth service delivery.
Inventory / Data Entry Officer
Managed stock receipt, storage, audits, and documentation to maintain accuracy and reduce inventory loss. Maintained real-time inventory accuracy, prepared reports, and collaborated with procurement and sales.
Customer Service Agent / Telesales
Generated sales via outbound/inbound calls and handled customer inquiries, issue resolution, and product promotion. Recorded customer details, payment info, and maintained product knowledge.
Data Entry / Administrative Assistant
Collected, reviewed, and accurately entered data; provided administrative support including filing and correspondence. Assisted executives with scheduling and general office tasks.
Airtel KYC Compliance Officer
Reviewed, verified, and processed customer KYC documents, performed due diligence and risk assessments to meet regulatory standards. Coordinated with internal/external parties to obtain documentation.
Operations Manager
Supervised daily operations across departments, coordinated service delivery, and resolved customer issues. Upheld quality standards.
Front Desk / Administrative Assistant
Handled front desk operations including visitor check-ins, calls, emails, and documentation. Supported executives with clerical tasks and travel arrangements.
Travel Executive
Provided travel information, processed payments and bookings, and maintained records. Updated fare systems.