About
Experienced Business and Customer Experience Professional skilled in merchant acquisition, relationship management, operations, and customer service. Demonstrated ability to onboard and retain clients, resolve service issues, and maintain accurate records while supporting operational efficiency.
Experience9
Reservations Supervisor
2025 — PresentZiba Beach Resort
Supervised reservations team and coordinated daily activities, shift schedules, and staff support during peak inquiries. Coached staff to enhance performance, oversaw reservation inquiries across channels, and resolved escalated booking issues.
Relationship / Merchant Acquisition Executive
January 2025 — January 2025Loyalty Solutions Limited
Secured and onboarded high-value merchants, cultivated relationships to increase transaction volume and retention. Acted as main merchant contact, addressing concerns and facilitating smooth service delivery.
Inventory / Data Entry Officer
October 2022 — December 2024Loyalty Solutions Nigeria
Managed stock receipt, storage, audits, and documentation to maintain accuracy and reduce inventory loss. Maintained real-time inventory accuracy, prepared reports, and collaborated with procurement and sales.
Customer Service Agent / Telesales
May 2022 — May 2022Jumia Nigeria
Generated sales via outbound/inbound calls and handled customer inquiries, issue resolution, and product promotion. Recorded customer details, payment info, and maintained product knowledge.
Data Entry / Administrative Assistant
June 2021 — June 2021Christian Brands Directory
Collected, reviewed, and accurately entered data; provided administrative support including filing and correspondence. Assisted executives with scheduling and general office tasks.
Airtel KYC Compliance Officer
June 2019 — May 2021Outcess Solution
Reviewed, verified, and processed customer KYC documents, performed due diligence and risk assessments to meet regulatory standards. Coordinated with internal/external parties to obtain documentation.
Operations Manager
September 2018 — May 2019Amel Int’l Services
Supervised daily operations across departments, coordinated service delivery, and resolved customer issues. Upheld quality standards.
Front Desk / Administrative Assistant
December 2016 — August 2018Amel Int’l Services
Handled front desk operations including visitor check-ins, calls, emails, and documentation. Supported executives with clerical tasks and travel arrangements.
Travel Executive
April 2015 — November 2016Pitch Travels
Provided travel information, processed payments and bookings, and maintained records. Updated fare systems.
Education5
BSc Business Management
2022School of Business and Trade
Diploma & Advanced Diploma Airline Reservation
2022Lagos School of Travels and Tourism
OND Business Studies
2022Gateway ICT Polytechnic
SSCE / NECO
2022Comprehensive High School
FSLC
2022Children High School