About
Detail-oriented professional with hands-on experience in Order-to-Cash (OTC), order management, customer operations, SAP SD, supply chain coordination, and end-to-end order processing. Experienced in order validation, pricing, amendments, delivery coordination, issue resolution, and cross-functional collaboration. Strong communication, problem-solving, process compliance, and customer service skills.
Experience2
Management Trainee – Team Lead
Dec 2023 — Jul 2026Genpact India Private Limited
Led order-to-cash processes including booking and validating sales orders in ERP, contract updates, and generating delivery notes to support smooth product allocation. Coordinated with demand control and logistics to manage stock availability, shipment progress, and returns, improving customer communication for clients such as TJ Morris, Amazon, Farm Foods, and Iceland. Utilized tools like SAP SD, Salesforce, Celonis, Aera, and 3T Doc Reports to enhance process compliance, data analysis, and issue resolution.
Store Supervisor / Assistant Accountant
Feb 2019 — Jul 2023Federation For Educational Development (FED)
Managed store supervision and later transitioned to assistant accountant handling vendor payments, cash receipts, and daily accounting operations. Supported operational activities and coordinated administrative tasks ensuring smooth workflows before, during, and after the pandemic period.
Education3
Bachelor of Arts
Chaudhary Charan Singh University, Meerut
Senior Secondary (12th)
MDS Inter College, Pilona, Meerut
High School (10th)
MDS Inter College, Pilona, Meerut