About
Customer support and administrative professional with 5+ years of experience in email management, customer communication, schedule coordination, and high-volume support across banking, telecom, and e-commerce operations. Bringing strong transferable skills to Virtual Assistant work: managing inboxes, maintaining CRM/case-management records, and ensuring accuracy under deadline pressure.
Experience5
Seller Operations — Onboarding & Support (Email Process)
Dec 2023 — Dec 2025Walmart International · Indore, MP
Managed a high-volume email queue (80–90 cases/day), organizing, prioritizing, and responding to inquiries within strict turnaround targets. Maintained accurate case records and tracked issues through to closure using Salesforce. Reviewed seller onboarding documents for authenticity and compliance with marketplace policies.
- Managed 40-50 email cases per day
- Maintained accurate case records using Salesforce
Customer Support Executive
Apr 2022 — Aug 2022Reliance Jio Fiber
Managed customer communication across calls and digital channels, resolving billing, service, and plan-related queries. Logged and tracked customer interactions accurately for seamless handoffs and follow-up. Coordinated feedback and complaint escalations with relevant internal departments.
Customer Support Executive
2022 — 2023Blinkit · Part-time
Handled customer queries across call, chat, and email channels, resolving order and service issues within response-time targets. Maintained accurate records of customer interactions and coordinated escalations with relevant teams.
Head Teller & Customer Service Officer
Aug 2018 — Jan 2020Shivalik Mercantile Co-operative Bank Ltd.
Handled cash operations, transactions, and account documentation with high accuracy. Coordinated appointments and follow-ups for loan, insurance, and investment services. Managed scheduling and lead tracking for sales and promotional activities.
Customer Service Officer (CSO)
Jun 2015 — Oct 2017Axis Bank Limited
Assisted customers with account services, document verification, and transaction processing. Maintained confidentiality of sensitive financial and personal data. Built and maintained accurate customer records.
Education3
B.Sc.
2022 — 2012Vidya Sagar College, Indore (D.A.V.V. University)
Computer Science
PGDCA
2022Makhanlal Chaturvedi University, Bhopal
HSSC
2022 — 2009S.S.V.M. School, Barwaha (MPSBE)