About
Seeking to join a progressive organization that provides wide professional exposure and enables personal growth in tandem with organizational success. Dynamic and performance-driven System Administrator and Service Desk Analyst with strong leadership capabilities, extensive technical support experience, and expertise in managing L2 infrastructure escalations within strict SLA guidelines. Proven track record in system configurations, automated backup administration, cross-functional collaboration, and team mentorship to maintain optimal operational continuity.
Experience3
Sr. Associate / Team Lead (System Administrator L2)
Sep 2023 — Oct 2026Wipro Pvt. Ltd. · Hyderabad
Lead a team of system administrators and oversee IT infrastructure operations, system configurations, automated backups, and network troubleshooting. Handle high-level L2 escalations and complex service tickets, enforce SLA timelines, and collaborate with engineering teams to diagnose outages and mitigate risks. Improve workflows and mentor team members. Manage IT asset onboarding and offboarding, laptop and accessory issuance and collection, inventory records and audits, and secure disposal of obsolete assets.
Senior Associate
Dec 2022 — Sep 2023I Process Pvt. Ltd. · Hyderabad
Provided first-level technical support and resolved incidents and service requests. Managed tickets through Service Now while meeting SLA requirements, troubleshooting hardware, software, Windows OS, Outlook, and Microsoft 365 issues. Supported network connectivity, VPN access, and remote troubleshooting, and coordinated escalations with L2/L3 teams.
Process Associate
Oct 2017 — Jul 2021Technitude Services · Hyderabad
Provided first-level support for hardware, software, and IT issues; logged and tracked incidents and service requests using ticketing tools such as Service Now. Installed, configured, and troubleshot desktops, laptops, printers, scanners, and peripheral devices, as well as Windows OS, Microsoft Office, Outlook, Teams, and basic applications. Also executed email marketing campaigns from strategy through deployment and analyzed performance and deliverability metrics to optimize open, click, and conversion rates.
Education1
B.Tech
2012 — 2015JNTUK (Jawaharlal Nehru Technological University, Kakinada)
Electronics & Communication Engineering