About

Contribute to the goals of the organisation through service to the best of my ability, knowledge and experience while holding the integrity and values of the organisation. Specialize in customer return & refund queue within high-volume back-office email support. Identify and resolve complex seller concerns through transaction data analysis while ensuring strict TAT adherence. Combine technical troubleshooting background with superior written communication to guide sellers and maintain high partner satisfaction.

Experience4

1. AC

   Partner Support Associate – Walmart E-commerce Platform

   Oct 2025 — Present

   Acuitty Consultants LLP

   Specialized in customer return and refund queues within high-volume back-office email support. Resolved complex seller concerns related to orders, payments, returns, and account management through data-driven analysis, maintaining strict SLA adherence. Drove SLA metrics including First Contact Resolution (FCR) and Average Handling Time (AAT), processed refunds and returns following policies to reduce repeat contacts, and collaborated cross-functionally to improve merchant experience. Achieved consistent FCR under 24 hours and improved partner satisfaction scores by 12% quarterly. Mentored new joiners on Walmart policies and CRM tools.

2. HC

   Customer Care Executive

   2025

   Home Credit

3. MK

   Catalogue Specialist (Senior Executive)

   2022

   Mattsen Kumar Pvt Services

   Managed catalogue operations including listing uploads, attribute validation, and image quality checks. Performed quality control to approve accurate listings and reject incorrect submissions.

4. IS

   Floor Support (Process Associate)

   2021

   IGT Solutions

   Evaluated flight compensation claims for baggage and service irregularities. Assessed liability based on company policies and processed approved payouts while refusing invalid claims.

Education3

• I

  bachelor

  Ignou

• N

  high_school

  NIOS

• C

  high_school

  CBSE