About
Technical Team Leader with 13+ years of experience across IT infrastructure, cloud operations, information security, SaaS support, and IT service management. Experienced in leading global teams, Azure, Citrix, Windows Server, VMware, Active Directory, endpoint security, vulnerability management, disaster recovery, and P1 incident management. Strong background in regulated environments, operational governance, SLA management, stakeholder communication, and technical escalation. Hands-on exposure to PowerShell automation, Datadog, CrowdStrike, and Darktrace. CISM and Microsoft/ AWS certified.
Experience5
Senior Team Leader – SaaS Cloud and Infrastructure
2024 — 2026Instem Life Sciences
Led an 8-member global support team for Azure, VMware Cloud, and RDWeb supporting regulated life sciences products. Managed Azure support operations, incident troubleshooting, SLA, and cross-functional coordination. Used Datadog for alert triage and technical escalation. Integrated Darktrace and CrowdStrike to enhance endpoint security. Led recruiting, onboarding, and performance reviews. Managed ITIL-aligned incident, problem, change and service request processes, and engaged with senior management and stakeholders.
Team Leader – SaaS Cloud and Infrastructure
2022 — 2024Instem Life Sciences
Led and mentored technical support and infrastructure teams, providing cloud, SaaS, infrastructure, application, and cybersecurity technical direction. Supported disaster recovery, business continuity, cloud recovery, and ransomware response. Managed ITIL processes for incident, problem, change, and service requests. Coordinated troubleshooting, root cause analysis, service restoration, and incident reviews.
Technical Consultant – SaaS Cloud and Infrastructure
2020 — 2022Instem Life Sciences
Implemented Group Policy configurations and managed global incidents and service requests via ServiceNow and Ivanti. Administered Active Directory permissions and security groups. Configured IPsec VPN and administered Citrix environments resolving virtual desktop and network issues.
IS Support Engineer – Information Services
2016 — 2020Instem Life Sciences
Completed technical training in London on Dell KACE and emerging technologies. Led Microsoft Office 365 mailbox migrations with zero data loss. Managed global patch deployment using Dell KACE. Deployed McAfee encryption worldwide and provided Oracle and Windows support. Relayed customer feedback to improve products.
System Administrator
2012 — 2016TriZetto India Pvt. Ltd.
Installed and maintained Windows Server infrastructure. Administered McAfee EPO and Trend Micro endpoint protection, GPO, DNS, DHCP, and DFS. Handled hardware vendor escalations and remote troubleshooting. Supported audits for IT security compliance and managed project archiving and tape backups. Improved ticketing process for faster response.
Projects4
Citrix Rollout
Architected an end-to-end Citrix deployment for distributed remote teams, standardizing access and monitoring.
- Citrix
Vulnerability Automation
Integrated Darktrace and CrowdStrike scans to automate threat detection and response workflows.
- Darktrace
- CrowdStrike
Cloud Compliance Framework
Defined and enforced encryption and network security policies across Azure environments.
- Azure
Process Automation & Monitoring Dashboards
Developed automation scripts and custom dashboards for patch management, SLA tracking, inventory, and system-health monitoring.
- PowerShell
Education3
Bachelor of Commerce
2013Savitribai Phule Pune University, Pune
Higher Secondary Certificate (HSC)
2005Maharashtra State Board
Secondary School Certificate (SSC)
2002Maharashtra State Board
Certifications5
Awards & publications1
Kudos
2024