About
Seasoned Operations Leader with 18 years' experience in Operations Management, Customer Service, and Process Improvement within Banking and BPO sectors. Expert in managing large teams and driving operational performance, optimising workforce efficiency, and enhancing stakeholder engagement.
Experience3
Operations Manager - Google Process
May 2025 — August 2026WIPRO LIMITED
Lead Super Quality Analysts (SQA) supporting Google operations. Drive operational excellence, Quality governance, Compliance, and SLA achievement. Conduct Weekly and Monthly Business Reviews (WBRs/MBRs) with stakeholders. Manage capacity planning, resource allocation, risk management, and process improvements.
- Achieved SLA compliance and operational excellence.
- Conducted regular audits to identify areas for improvement.
Deputy Manager - Google Trust & Safety / Search & Safety
June 2018 — May 2025CONCENTRIX
Managed operations of more than 100 employees across 8 Google Search & Safety workflows. Led Team Leaders, SMEs, Quality Analysts, and Process Associates. Managed SLA delivery, productivity, quality, utilization, and stakeholder communication.
- Successfully led 8 Google Search & Safety workflows.
- Identified a critical compliance risk and implemented a unique Project ID control mechanism.
Banking Operations - Westpac, Noor Bank & Dubai Islamic Bank
April 2008 — June 2018CONCENTRIX
Supported banking operations, customer service, account transitions, KYC, AML, BSA, and loans to enhance customer experience and streamline processes. Developed expertise in operational controls and compliance to ensure quality management and improve customer satisfaction.
Education1
Bachelor of Computer Science
2022Bangalore University