About

Production Support and Application Support Engineer with 4.6 years of experience supporting business-critical applications, investigating production incidents, performing SQL-based troubleshooting, monitoring scheduled jobs, and developing Python automation to improve operational efficiency. Experienced in incident management, root-cause investigation, ServiceNow operations, and monitoring tools including Dynatrace and Splunk.

Experience2

1. IL

   Senior System Engineer

   Oct 2024 — Present

   Infosys Ltd

   Provide L2 production support for business-critical banking applications, investigating incidents and supporting application stability. Perform SQL-based troubleshooting and data validation to identify potential causes of production issues and support corrective actions. Monitor application health and scheduled batch jobs, investigate failures, and coordinate with relevant teams to restore normal operations. Support incident, change, and service request activities through established operational processes and ServiceNow.

2. IL

   System Engineer

   Apr 2022 — Sep 2024

   Infosys Ltd

   Supported production applications through batch-job monitoring, SQL analysis, issue investigation, and environment validation. Developed Python scripts to automate repetitive operational tasks and improve reporting efficiency. Investigated batch failures and service requests, coordinating with relevant teams to support timely resolution. Maintained troubleshooting guidance and supported knowledge sharing to improve consistency in operational processes.

Projects2

• Python Automation for Operational Monitoring and Reporting

  Developed Python scripts to automate compliance email monitoring, production URL validation, and recurring reporting activities.

  • Python

• Interactive Troubleshooting Runbook

  Developed a Python-based interactive troubleshooting runbook using HTML and CSS to guide users through structured issue investigation.

  • Python
  • HTML
  • CSS

Education1

• DB

  B.E.

  2022 — 2021

  Don Bosco Institute of Technology

  Electrical and Electronics Engineering

Certifications5

• Microsoft Certified: Azure Fundamentals

• Infosys Certified Python Developer

• Dynatrace Certification

• Infosys Certified ServiceNow

• Infosys Certified Java