About

Results-driven Insurance Operations Professional and Subject Matter Expert (SME) with 10 years of experience specializing in US Property & Casualty (P&C) Claims Processing, Certificate of Insurance (COI) issuance, and Policy Endorsements within international BPO operations. Proven track record at Cognizant and WNS managing end-to-end P&C claims workflows, policy alterations, and underwriting support.

Experience2

1. CT

   Senior Process Executive - Insurance

   May 2025 — Present

   Cognizant Technology Solutions India Pvt Ltd · Pune, Maharashtra

   Manage lifecycle processing for core US P&C insurance workflows, including First Notice of Loss (FNOL) setup and Loss Runs tracking. Spearhead critical account workflows and execute lifecycle support tasks including Renewals validation and issuing compliance alerts. Drive the operational Audit Process and actively monitor pipeline exceptions to protect operational SLAs.

   • Maintained a consistent 99%+ quality accuracy score while meeting strict daily TAT and SLA requirements.
2. WG

   Senior Associate & Subject Matter Expert (SME) / Trainer

   May 2016 — May 2025

   WNS Global Services · Pune, or Remote

   Served as Subject Matter Expert (SME) and Process/Auxiliary Trainer for Suncorp Insurance. Prepared end-to-end Process Knowledge Test (PKT) packages and maintained governance data in MS Excel. Designed and delivered training plans for newly in-scope products and tracked daily SLA performance.

   • Maintained 99%+ quality accuracy and identified recurring process issues.

Education1

• SP

  Bachelor of Computer Application

  2022 — 2015

  Savitribai Phule University, Ahilyanagar

Certifications4

• Lean Six Sigma White Belt Certification

• IOA Headstart Program 101 Basics

• Risk Essentials: Minimizing Risk in Delivery [Intermediate]

• Advanced Microsoft Excel: Zero to Hero

Awards & publications1

• League Of Champion Operational Excellence

  2017