About
Highly motivated and customer-centric. Customer Service Executive with 6 years of experience in resolving complex customer issues and exceeding expectations. Proven ability to de-escalate difficult situations, analyse problems, and implement effective solutions, ensuring high levels of customer satisfaction.
Experience4
Immigration Consultant
Apr 2025 — Jan 2026ASM Unicorn Technologies Private Limited
Managed PR, Citizenship, reapplication, and appeals for children sponsored by Singapore citizens. Built strong appeal strategies to overturn past PR and Citizenship rejections. Conducted initial profile and document reviews with clients via Zoom.
Service Delivery Manager
Jan 2024 — Feb 2025Indusind Bank
Managed day-to-day operations of the branch support unit, addressing customer inquiries and complaints effectively. Oversaw daily branch operations, ensuring smooth service delivery.
Subject Matter Expert (Deputy Manager)
Dec 2019 — PresentKotak Mahindra Bank
Managed service requests and complaints raised by team members. Handled customer escalations and ensured timely resolutions. Provided insights and managed team operations in the absence of the Team Leader.
KYC Revenue Officer
Jan 2018 — Dec 2019Angel Broking
Provided excellent customer service, handling inquiries and resolving issues related to mutual funds. Maintained an investor management database to track communications.
Education4
M.Com
2020 — 2022Institute of Distance Learning
Business Management
T.Y.B.B.I
2014 — 2017S.K Somaiya Arts, Science, Commerce
Business
H.S.C
2012 — 2014D D M College
S.S.C
2009 — 2012Shree Vailankanni English School