About Me
Highly motivated and customer-centric. Customer Service Executive with 6 years of experience in resolving complex customer issues and exceeding expectations. Proven ability to de-escalate difficult situations, analyse problems, and implement effective solutions, ensuring high levels of customer satisfaction.
Skills & Technologies
Work Experience
Immigration Consultant
Managed PR, Citizenship, reapplication, and appeals for children sponsored by Singapore citizens. Built strong appeal strategies to overturn past PR and Citizenship rejections. Conducted initial profile and document reviews with clients via Zoom.
Service Delivery Manager
Managed day-to-day operations of the branch support unit, addressing customer inquiries and complaints effectively. Oversaw daily branch operations, ensuring smooth service delivery.
Subject Matter Expert (Deputy Manager)
Managed service requests and complaints raised by team members. Handled customer escalations and ensured timely resolutions. Provided insights and managed team operations in the absence of the Team Leader.
KYC Revenue Officer
Provided excellent customer service, handling inquiries and resolving issues related to mutual funds. Maintained an investor management database to track communications.
Education
M.Com
Business Management
T.Y.B.B.I
Business