About

Dedicated and adaptable Senior Support Engineer with experience in Microsoft services, Azure subscription management, cloud billing optimization, licensing commerce support, CSP Support and customer support operations. Skilled in troubleshooting, client interaction, cross-team collaboration, and delivering high-quality technical support.

Experience5

1. MS

   Senior Support Engineer

   06/2025 — Present

   Microsoft Services (TekSystems Payroll)

   Provided technical and operational support for CSP partners regarding Microsoft licensing, subscription management, billing, invoicing, and user administration. Managed license provisioning and subscription lifecycle activities including renewals, cancellations, and upgrades. Assisted partners in resolving billing and licensing discrepancies ensuring compliance with Microsoft policies. Collaborated with Azure, Microsoft 365, and engineering teams to investigate and resolve service outages.

2. LM

   Product Support Engineer

   06/2022 — 11/2023

   LTI Mindtree (Primus Payroll)

   Delivered Azure subscription and billing support to enterprise customers, handled SLA credit request processes including validation and approval. Collaborated with Azure and engineering teams to manage service outage impacts and automate affected resource lists. Utilized internal tools to compute SLA credits for Azure and Microsoft 365 ensuring accuracy and compliance with credit management practices.

3. GI

   Process Associate

   05/2021 — 06/2022

   Genpact India Pvt. Ltd.

   Reviewed and moderated digital content including videos, posts, comments, and images for compliance with client policies and safety regulations. Ensured platform safety by removing prohibited content and maintained accuracy across multiple queues.

4. CI

   Customer Support - Level 2

   01/2020 — 05/2021

   CGS India Pvt. Ltd.

   Provided Level 2 email support for CUISINART customers, troubleshooting product issues and processing orders using Help Scout and SAP. Consistently met performance metrics such as average handle time and requests per hour while maintaining professional communication.

5. IB

   Process Associate

   05/2013 — 09/2014

   Infosys BPM

   Delivered customer service with timely communication and decision-based resolutions for complaints and replacements. Supported the Openreach Diagnostic Centre of Excellence, managed data processing tasks and contributed ideas to improve productivity.

Education3

• GU

  Bachelor of Business Management

  2011

  Gulbarga University

• KB

  Pre-University Course

  2009

  Karnataka Board

• KS

  SSLC

  2006

  Karnataka SSLC Board