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About

Operations and Seller Support professional with 15+ years of experience across e-commerce, banking, NBFC and branch operations, including 5+ years with Amazon Seller Support. Experienced in seller issue resolution, case and escalation management, team SME/POC responsibilities, quality and productivity, process adherence, new-hire mentoring, stakeholder coordination, MIS reporting and special projects.

Experience5

  1. Seller Support Associate / Selling Partner Support

    Apr 2022 — Present

    Amazon

    Serve as a team Point of Contact (POC) during huddles, sharing business updates and clarifying process changes. Investigate and resolve seller account and operational issues while maintaining process adherence and quality. Handle escalated cases and special projects assigned by leadership alongside core Seller Support responsibilities.

    • Maintained approximately 97.5% performance while managing a high-volume workload of approximately 220 cases per 5-day cycle.
    • Recognized as a top-performing associate through GEM / R&R recognition for consistent quality, productivity and ownership.
    • Contributed to 20+ special or escalated projects supporting operational priorities.
    • Supported 50+ new hires as a buddy, helping associates understand processes and workflows.

  2. Operations / Coordination

    Aug 2021 — Feb 2022

    Spark Scientific Pvt. Ltd.

    Supported operational coordination and day-to-day organizational activities.

  3. Branch Coordinator

    Jan 2015 — Nov 2020

    IDFC First Bank

    Coordinated sales and stock-related activities for a 40-member team and supported day-to-day branch operations. Managed customer-facing quotations and delivery coordination.

  4. Branch Operations In-Charge

    Dec 2012 — Dec 2014

    Tata Capital Financial Services Ltd.

    Managed branch accounts payable and receivable, employee travel and expense claims. Processed ECS/PDC instructions for EMI deductions.

  5. Branch Accounts In-Charge

    Feb 2012 — Dec 2012

    Mahindra Finance

    Managed branch accounts and maintained day-to-day financial records.

Education2

  • MBA

    2022

    Osmania University

    Finance & HR

  • B.Sc.

    2022

    Osmania University