About
Experienced IT Support Professional with 2.3 years of expertise in desktop support, network administration, and technical troubleshooting. Proven ability to resolve complex hardware, software, and network-related issues while providing excellent end-user support.
Experience2
Desktop Support & Network Support Engineer
2021 — PresentTrent Tata Limited
Provided Level-1 and Level-2 support for desktops, printers, and network-related issues. Installed, configured, and maintained Windows operating systems and software applications. Troubleshot LAN connectivity, DNS/DHCP issues, and IP conflicts. Delivered remote technical support using AnyDesk and TeamViewer.
- Ensured smooth day-to-day IT operations with minimal downtime.
Hardware & Networking Trainee
2023 — 2024JICS Institute, Jaipur · Internship
Gained hands-on experience in computer assembly and hardware maintenance. Performed operating system installation and basic network configuration. Learned troubleshooting techniques for hardware and software issues.
Projects1
Helpdesk engineer · IT Executive
Education2
Advance Diploma in Computer Hardware & Networking Engineering
2023 — 2024JICS Institute, Jaipur
Senior Secondary Education
2022 — 2023Eklavya International Academy
Certifications5
CCNA
2023Jics institute
N+
2023Jics institute
MCTS
2023Jics institute
MCSA
2023Jics institute
RSCIT