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About

Results-driven Deputy Manager with experience in stakeholder management, relationship management, client engagement, cross-functional collaboration, and compliance. Proven ability to build strong professional relationships, resolve complex issues, and deliver exceptional service in a fast-paced environment.

Experience1

  1. Deputy Manager - DMII Grade

    Apr 2026 — Present

    ICICI bank · Goa

    Managed a portfolio of high-value clients, ensuring exceptional service delivery and long-term stakeholder relationships. Built and maintained strong client relationships through effective communication, trust-building, and proactive issue resolution. Collaborated with cross-functional teams to deliver seamless customer service and resolve complex client concerns efficiently.

    • Drove business growth through client acquisition and relationship management.
    • Ensured adherence to RBI regulations and compliance standards.
    • Resolved customer escalations promptly while maintaining high service standards.

Education4

  • Master of Business Administration (MBA)

    2024 — 2026

    ICFAI Business School

    Sales & Marketing

  • Bachelor of Business Administration (BBA)

    2021 — 2024

    S.S. Dempo College of Arts & Commerce

  • Higher Secondary Certificate (HSC)

    2020 — 2021

    Rani Parvati Devi College

  • Secondary School Certificate (SSC)

    2018 — 2019

    Milagris High School

Certifications7

  • Hiring Manager Blueprint: Recruit & Build Effective Teams

    Udemy

  • Microsoft Excel: Beginner to Advanced

    Udemy

  • Microsoft Power BI Data Analyst

    Udemy

  • Marketing Analytics

    The Digital School

  • Marketing in Sports Management

    Alison

  • NISM Series V-A: Mutual Fund Distributors Certification

    National Institute of Securities Markets

  • IRDAI Insurance Certification

    Insurance Regulatory and Development Authority of India (IRDAI)