About
Results-driven Dispatch and Operations professional with experience in order processing, inventory control, shipping documentation, and customer handling across pharmaceutical logistics, courier operations, and financial services. Proven record of accurate order fulfilment, coordination with 3PL partners and warehouse teams, and customer-focused service. Recognized as Employee of the Month three times.
Experience3
Dispatch Executive
Dec 2025 — PresentFaith Pharmacy Pvt. Ltd.
Process 100+ daily orders from receipt through shipment with zero discrepancies in dispatched items, coordinating with 3PL partners and warehouse teams to meet delivery windows. Conduct cycle counts and reconcile inventory records, contributing to a 10% reduction in stock-outs. Prepare invoices, E-way bills, packing lists, and Certificates of Analysis (CoA), and carry out pre-dispatch checks for quality and damage-prevention packaging.
Operations Manager / Store Management / Customer Handling
Sep 2024 — 2025Trackon Courier Pvt. Ltd.
Managed store parcel booking and dispatch operations. Handled customer interactions and resolved service queries, while maintaining accurate billing data and records.
Policy Advisor
Nov 2019 — Aug 2024Life Insurance Corporation of India
Advised customers on insurance policies and suitable long-term financial plans. Supported policy sales through customer-focused consultation.
Education3
Bachelor of Science
2017 — 2020Govt. Nehru Degree College, Burhar, Shahdol, M.P.
Class XII
2017Gyan Niketan Higher Secondary School, Burhar
Class X
2015Gyan Niketan Higher Secondary School, Burhar