About

Product Support Engineer with 3+ years of experience in technical support, ERP implementation, and software testing. Track record of improving customer satisfaction through proactive communication and reducing post-release defects through rigorous testing and feedback gathering.

Experience3

1. IS

   Implementation Support Engineer

   Jul 2025 — Present

   Inkubis Solution Pvt. Ltd. · Noida

   Implemented School Management ERP solutions for multiple educational institutions, managing the full product lifecycle from initial design through deployment and post-go-live support. Collected and analyzed school requirements, configured ERP modules, managed data migration, conducted UAT and end-user testing, and provided training to staff.

   • Managed full product lifecycle from design to deployment.
   • Conducted UAT and end-user testing to ensure system accuracy.
   • Provided on-site and remote training to school staff.
2. WT

   Test Engineer Intern

   Nov 2024 — Jan 2025

   Wyreflow Technologies · Internship · Virtual

   Executed 500+ test cases across various testing types, supporting 99% bug-free releases. Conducted mobile testing on multiple device variants and identified, documented, and tracked defects using JIRA.

   • Executed 500+ test cases supporting 99% bug-free releases.
   • Improved app stability by 30% through rigorous troubleshooting.
   • Reduced defect leakage rate by 40%.
3. SS

   Technical Support Engineer

   Jan 2023 — Jul 2024

   Sapphire Software Solution · Ahmedabad

   Improved customer satisfaction scores through effective support and proactive communication. Conducted training sessions, reduced response times, and increased bug fix rates through collaboration with development teams.

   • Improved customer satisfaction scores by 250%.
   • Boosted user adoption by 40% through training sessions.
   • Increased bug fix rate by 300%.

Projects2

• Yoliday – Travel Planning & Booking App

  Designed a user-friendly travel app to streamline trip planning, booking, and itinerary creation. Conducted user research and developed interactive wireframes and prototypes in Figma.

  • Figma

• Product Requirement Document — WhatsApp Monetization Features

  Developed a comprehensive PRD outlining monetization strategies for WhatsApp, proposing five revenue-generating features and defining success metrics.

Education3

• AT

  B.E.

  2017

  Acropolis Technical Campus (ATC)

  Mechanical Engineering

• GH

  Senior Secondary (XII)

  2012

  Genius Higher Secondary School

  Science

• SO

  Secondary (X)

  2010

  School Of Excellence

Certifications2

• Product Management Diploma

  2024

  Internshala Trainings

• Diploma in Software Testing

  2022

  Seed Infotech