About
Implementation lead with 4+ years of experience in project coordination and operations, including 2 years leading ERP software implementations. Delivered implementations for 100+ client sites, from requirements and setup through testing (UAT), go-live and user training, as the main point of contact for client leadership.
Experience3
ERP Implementation Lead
Oct 2024 — PresentAccevate Technologies · Noida
Own end-to-end ERP/SaaS implementations across 100+ client sites in India, taking each client from requirements gathering and workflow mapping through UAT, deployment, go-live and daily adoption. Delivered a Razorpay payment gateway integration so fee collection runs inside the ERP instead of a separate process. Built the SLA framework, onboarding workflow and client documentation from scratch.
- Average project turnaround dropped by 25% in 6 months.
- Improved client satisfaction by 40%.
Project Coordinator – Field Operations
Mar 2021 — Jun 2022Kreonz Global Services Pvt. Ltd · Noida
Managed field delivery for a government skill-assessment program (PMKVY) across Assam and Punjab for 500+ candidates. Standardised exam processes and achieved 100% NSDC compliance through stakeholder management and by recruiting, onboarding and training 20+ assessors. Owned project documentation, compliance reporting, risk management and issue resolution.
- Delivered every assessment cycle on schedule.
Operations Coordinator
Jan 2020 — Mar 2021Olive Heritage Education & Welfare Society · Gurugram
Designed SOPs, policies and compliance procedures in cross-functional collaboration with area managers, keeping all units aligned with regulatory standards. Led process improvement across multiple sites through operational needs assessments, process mapping and workflow standardisation.
Education1
B.A- Office Management and Secretarial Planning
2017 — 2020Delhi University
Certifications1
Google Project Management Certificate
Google