About
I'm Piyush Saha, a BCA student passionate about live chat and email support operations. Adept at managing real-time customer inquiries, resolving technical and account-related issues, and maintaining high customer satisfaction ratings. Skilled in ticketing systems, structured documentation, and rapid written de-escalation with multilingual fluency across Hindi, Bengali, and English.
Experience4
Customer Support Executive (Chat & Email)
2023 — PresentRemote Support
Managed high-volume inbound chat and email tickets by answering product queries and troubleshooting issues. Handled concurrent chat sessions with fast first-response times and clear, empathetic de-escalation. Logged issues accurately, tagged tickets, and escalated complex edge-cases to senior technical teams.
AI Data Annotation & Evaluation Associate
2023 — PresentFreelance
Evaluated multimodal digital datasets and text content strictly adhering to structured client guidelines. Maintained high accuracy metrics across repetitive, quality-sensitive data queues and exception logs.
Digital Content & Design Specialist
2022 — 2023Freelance
Communicated directly with clients via chat and email to define briefs, gather feedback, and iterate deliverables. Delivered digital visual assets using Photoshop and Canva adhering to strict brand specifications.
Content Writing & SEO Associate
2022 — 2022Freelance
Synthesized complex subjects into clear, user-friendly written guides and documentation. Applied on-page SEO principles and keyword structuring to improve clarity and readability.
Education1
Bachelor of Computer Applications
2027Murshidabad College of Engineering & Technology (MAKAUT)