About
Senior HR Operations & Shared Services leader with 23+ years of experience leading enterprise HR operations, payroll, compliance, HR technology transformation and employee lifecycle management across manufacturing, Oil and Gas, financial services, insurance and IT/BPO environments. Led HR Shared Services and end-to-end employee lifecycle operations for 45,000+ employees across 140+ legal entities and geographies, with a focus on service delivery, governance, compliance and employee experience. Delivered measurable operational transformation through RPA, chatbot-led automation and workflow optimization, including USD 180K in annualized savings, a 40% reduction in manual HR query handling, and 30–40% improvement in HR service turnaround time. Implemented HR technology and service-management solutions, including ServiceNow-based query management and chatbot-enabled employee support. Drove global/regional HR Digital transformation projects across APAC and multi-country entities; HR workflow automation, data governance and analytics across HRIS/ERP platforms. Experienced in M&A HR integration, payroll transformation, benefits administration, workforce analytics, vendor governance, cost optimization and SLA/KPI-driven service delivery. Strategic partner to HR, Finance, IT, Legal and business leaders, translating operational priorities into scalable, controlled and employee-centric HR services.
Experience8
Head of HR Operations
Jun 2025 — PresentJSW Global Business Solutions (GBS)
Spearheads Employee Life Cycle Management for 45,000+ employees across 140+ entities globally with SLA/KPI-driven governance and case management. Delivered operational transformation including automated payroll and HR ticketing via RPA saving USD 180K annually and cutting manual query handling by 40%, improving HR service turnaround time by 30–40%. Oversees payroll & compliance with zero audit observations and develops workforce analytics for strategic insights. Owns HR Shared Services P&L driving cost optimization and leads integration of new entities with policy and benefits alignment. Strengthens compliance governance and builds leadership pipelines for HR Operations team.
Senior General Manager – India HR Operations
Sep 2019 — Jun 2025Johnson Controls
Led India HR Operations supporting 8,500 employees with HR service delivery, payroll, benefits, labour compliance and workforce analytics. Implemented chatbot reducing HR queries by 30% and ServiceNow for improved HR query management. Managed HR transformation and digitization initiatives, conducted 5 M&A HR integration projects including policy and benefits harmonization, and maintained positive employee relations through grievance and disciplinary management. Directed HR analytics to support workforce planning and retention.
Manager – HR Operations
Sep 2015 — Aug 2019Schneider Electric
Led HR operations across multiple business units including onboarding, induction, payroll, performance appraisals, compliance, and employee data management. Administered HR during M&A activities ensuring integration planning and organizational alignment. Managed payroll processing for salary and expatriate payroll. Ensured statutory compliance and coordinated audits with Big 4 firms with zero non-compliance findings. Developed HR MIS reports and dashboards to aid workforce planning and compensation decisions.
Manager / Senior Manager – HR Operations
Nov 2013 — Sep 2015Edelweiss Group
Managed complex payroll operations for 6,000+ employees across India, Singapore, and UAE with accuracy in pay components and statutory deductions. Oversaw reconciliations, HRIS updates, ESOP administration, and loan processing producing cost MIS and analytical reports. Led annual increment cycle and supported HRIS implementations across the group.
Payroll Coordinator – HR Operations
Jun 2011 — Nov 2013Castrol India Ltd.
Handled payroll coordination on behalf of Lobo Staffing Solutions & Ikya Human Capital, ensuring timely and accurate payroll processing.
Assistant Manager – Payroll Services
Feb 2008 — Jun 2011Intelenet Global Solutions
Managed payroll services including salary processing and compliance adherence within Intelenet Global Solutions.
HR Specialist
Sep 2007 — Jan 2008ICICI Prudential Life Insurance Co.
Provided HR specialist support, contributing to HR operations and employee management functions.
Team Leader – Payroll Services
Aug 2003 — Aug 2007Intelenet Global Solutions
Led payroll services team and managed payroll processing functions, initially on payroll of Spanco Telesystems & Solutions from Aug to Dec 2003.
Education2
Executive Post Graduate Diploma in Human Resource Management
2019 — 2020Tata Institute of Social Sciences (TISS)
Bachelor of Commerce (B.Com.)
1998 — 2001University of Mumbai