About
IT Service Desk and Cloud Support professional with 8+ years of experience providing technical support in enterprise, service desk, and managed service environments. Experienced in troubleshooting Windows endpoints, Microsoft 365, Active Directory, Microsoft Entra ID, user access, business applications, and network connectivity.
Experience2
Cloud Engineer / IT Administrator
Jul 2025 — Apr 2026Infrassist Technologies · Ahmedabad, India
Provided end-user and cloud administration support for Microsoft 365, identity, endpoint, access, and connectivity-related issues. Managed service requests and incidents, performed technical troubleshooting, maintained resolution notes, and coordinated escalations. Supported operational activities involving cloud services, user access, monitoring, and endpoint administration.
Service Desk / Technical Support / Cloud Support
PresentDell, Wipro, and other IT support environments
Delivered L1/L2 technical support to users, resolving Windows, Microsoft 365, Active Directory, application, hardware, and network issues. Handled incident and service request tickets, assessed priority and impact, communicated progress, and escalated complex issues to specialist teams. Supported account provisioning, access permissions, MFA, onboarding/offboarding workflows, and user productivity tools. Provided remote support to distributed users and collaborated across infrastructure, cloud, security, and application teams.
Education1
Bachelor of Commerce
1994 — 1997University of Mumbai
Certifications6
Microsoft Azure Fundamentals (AZ-900)
Microsoft
Microsoft 365 Fundamentals (MS-900)
Microsoft
Microsoft 365 Administrator Expert (MS-102)
Microsoft
Azure Data Fundamentals (DP-900)
Microsoft
AWS Certified Cloud Practitioner
ITIL 4 Foundation